Logistics Planner Local to CA

Job Title: Load PlannerContract Period: 1 yearWorking Location: Fullerton, CA 92831Work Hours: 09:00 AM - 06:00 PM (Subject to change)Job DescriptionResponsibilities:Tracking & Tracing: Monitor shipments in transit, update tracking systems, and proactively communicate status updates to clients.Data Entry: Accurately input shipment details, updates, and customer information into logistics management systems.Customer Service: Respond to client inquiries via phone, email, and chat regarding shipment statuses, delays, or issues.Issue Resolution: Investigate and resolve delivery discrepancies, delays, and customer complaints in a professional and timely manner.Carrier Communication: Coordinate with carriers and drivers to ensure timely pickups and deliveries.Documentation: Maintain accurate records of shipments, proof of deliveries, and service logs.Collaboration: Work closely with warehouse, dispatch, and sales teams to streamline logistics operations.Compliance: Ensure all shipment documentation follows company and regulatory requirements.Requirements/Qualifications:Experience: Prior experience in logistics, supply chain, transportation, or customer service preferred.Technical Skills:Must have experience with Microsoft Outlook and Excel.Proficiency in data entry and logistics software (TMS, WMS, or similar systems).Excellent verbal and written communication skills.Strong accuracy in data entry and documentation.Ability to troubleshoot issues and provide quick resolutions.Capability to handle multiple tasks in a fast-paced environment.Works well with cross-functional teams and clients.Preferred Qualifications:Experience in freight forwarding, trucking, or 3PL logistics.Knowledge of shipping regulations and industry best practices.Bilingual (English & Spanish) is a plus.

Created: 2025-03-09