Customer Service Advisor

We are seeking a detail-oriented Customer Care Advisor to join our team and serve as the primary point of contact for customer service and support.Service Administrator - IIIPay Rate: Up to $24 per hourSchedule: Monday-Friday, 8:00 AM - 4:30 PMInterview Process: 30-minute Zoom interviews3 Months contract Possibility of Extension or conversionKey ResponsibilitiesServe as the first point of contact for customers, both in-person and via phoneDevelop and maintain positive customer relationshipsAssess customer needs and gather critical informationCreate and manage work orders in our systemProvide timely status updates to customersTroubleshoot technical issues using specialized electronic service toolsAnalyze and process warranty claimsDocument service interactions and technical details accuratelyRequired SkillsExcellent computer skillsStrong customer service orientationSuperior organizational abilitiesAbility to diagnose and resolve technical issuesEffective communication across multiple platformsQualificationsHigh school diploma or equivalentDemonstrated experience in customer service or technical supportProficiency with electronic service toolsAbility to plug into truck units and perform diagnostic downloadsStrong problem-solving skillsTechnical CompetenciesTroubleshooting using guided workflowsElectronic service tool applicationWarranty claim processingService documentationTechnical issue escalationHow to ApplyInterested candidates should be prepared to demonstrate their technical aptitude, customer service skills, and ability to work in a fast-paced environment.

Created: 2025-03-08