Revenue Cycle Assistant Director

The Revenue Cycle Assistant Director (AD) will provide daily oversight of revenue cycle operations for the St. John's Medical Group, with a primary focus on billing services. The AD collaborates with the Practice Administrator, Operations Leadership Team as well as the Practice Senior Leaders to ensure high performance, financial efficiency, and optimization of revenue.Provide direct supervision of all charge entry, cash posting and payer payments.Implement strategies to improve A/R days and cash collections from payers and patients. Maintain coding efficiency and accuracy.Investigate and follow up with all denied charges to ensure accurate and timely appeals. Establish and monitor revenue procedures to ensure efficient workflow through documentation, coding, and billing.Collaborate with Practice Administrator to delineate assignments to Revenue Cycle Staff to ensure equitable distribution and timely completion.Maintain personal billing assignment to ensure implementation of charge capture/billing processes.Ensure timely and accurate charge capture/billing submission to the outsource billing company.Active collaboration with outsourced billing company to ensure efficient and effective billing processes and timely submission to payers. Collaborate with Providers regarding accurate and timely documentation for billing.Reconciliation of services provided and charge capture/billing. Directly assist patients with billing concerns to collect payments in a timely manner.Complete bank deposits and corresponding reconciliation as needed.Complete electronic fund transfer (EFT) reconciliation and communication of information to outsource billing company as needed.Monitor and develop revenue related policies and procedures.Participate in identification and provision of related training as needed for SJMG staff. Direct supervision of billing staff and completion of performance evaluations. Complete related reports as requested in a timely manner.Demonstrates flexibility in work schedule and assignments.Maintain strong collaboration and cross coverage with Senior Manager.In collaboration with Senior Manager, ensure all areas of the Revenue Cycle office are covered and staff are cross trained to ensure the most efficient and effective service.Liaison and communicator to Chief of Staff/Associate Vice President, Medical Director, Practice Administrator, Directors, Office Managers, and Providers to modify/enhance operational procedures, third party reimbursements and operational modification in service delivery arrangement. Responsible to report all revenue related concerns to Practice Administrator for resolution.Assist with pre-authorizations as needed.Abides by all HIPAA policies and procedures pertaining to Patient Health Information.RequirementsBachelor's degree in related field required. Master's degree preferred.Three (3) year medical billing and benefit verification experience required.Excellent written and oral communication skills.Exceptional attention to detail and accuracy.Experience in customer service in medical setting required.Medical Coding Certificate preferred or completion of Certificate within 6 months of employment. Strong computer knowledge including MS Word and Excel; database experience required.

Created: 2025-03-08