General Manager, Lobby Bar

Introducing The Shelborne by Proper, a holistic restoration of the iconic Miami beachfront hotel, reopening in 2025. This extensive renovation will preserve the landmark's 1940 art deco distinction and authentic charm while modernizing interiors from top to bottom "” all embracing the rich heritage originally crafted by Morris Lapidus and Igor Polevitzky, two of the most celebrated Art Deco architects of the mid-twentieth century. Our renowned hotel will introduce four vibrant new food & beverage destinations to the neighborhood, each suited for warm weather dining, with an all-day signature restaurant, a lobby bar-lounge, and curated cafe. Job SummaryThe General Manager, Lobby Bar is responsible for overseeing all aspects of the restaurant's operations, including staff management, customer service, financial performance and operational efficiency. This role involves ensuring that the restaurant delivers an exceptional dining experience to guests while meeting profitability and operational goals. The General Manager will lead and manage the lobby bar team, enforce company policies, maintain high service standards and drive sales growth.Essential Job Duties and Responsibilities Operations ManagementOversee the daily operations of the restaurant, ensuring all aspects of service, kitchen operations, and cleanliness meet company standardsMaintain a smooth and efficient workflow, ensuring that guests are seated promptly, orders are processed accurately, and food is delivered in a timely mannerMonitor guest satisfaction, addressing complaints or issues as they arise and ensuring prompt resolutionCoordinate with the kitchen and front-of-house staff to ensure high-quality service and timely food deliveryStaff Management & DevelopmentLead, train, and supervise all restaurant staff, including servers, bartenders, hosts, cooks and supervisorsSchedule staff shifts, ensuring appropriate coverage during peak hours, special events, and holidaysConduct regular performance evaluations and provide coaching to improve team performanceFoster a positive work environment and maintain high staff morale, motivating the team to provide exceptional serviceDevelop and implement training programs for new hires and ongoing training for existing staff to enhance skills and knowledgeFinancial Management & BudgetingDevelop and manage the restaurant's budget, ensuring financial goals are met, including revenue, labor costs, and food & beverage costsMonitor and control operational expenses, including food costs, inventory, and labor, to maximize profitabilityAnalyze sales trends and implement strategies to increase revenue, such as promotions, events, and upselling initiativesPrepare financial reports, track performance, and adjust strategies based on financial resultsGuest Experience & Service ExcellenceEnsure the highest standards of guest service, providing an exceptional dining experience for every guestLead by example in maintaining a customer-first attitude, addressing guest concerns or complaints with professionalism and efficiencyDevelop and implement strategies to improve guest retention and enhance the overall dining experienceEncourage positive online reviews and engage with guests on social media or other platforms when appropriateMenu Management & Inventory ControlCollaborate with the executive chef or kitchen team to develop and update the restaurant menu, ensuring it aligns with guest preferences and market trendsMonitor inventory levels, ordering supplies and ingredients as needed to prevent shortages or overstockingConduct regular inventory audits to maintain accuracy and reduce wasteEnsure all food items are properly stored and handled according to health and safety regulationsMarketing & PromotionCoordinate with the marketing team to promote the restaurant and create awareness through social media, advertising and promotionsPlan and execute events, special offers, and themed nights to drive foot traffic and increase salesIdentify local partnerships and collaborations that could enhance the restaurant's visibility and reputation in the communityHealth, Safety & ComplianceEnsure that the restaurant complies with all health, safety, and sanitation regulations, including food handling, cleanliness, and employee safety protocolsConduct regular inspections to maintain high cleanliness and hygiene standards throughout the restaurantEnsure that the restaurant is in compliance with all relevant licensing and regulations, including alcohol service, permits, and health inspectionsVendor & Supplier RelationsEstablish and maintain strong relationships with suppliers, vendors, and distributors to ensure the timely delivery of high-quality ingredients and suppliesNegotiate pricing and contracts with vendors to ensure cost efficiency and qualityMonitor and evaluate vendor performance, addressing any issues that arise with product quality or delivery schedulesEducation and/or Experience Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred5+ years of experience in restaurant management or a related field, with at least 2 years in a leadership roleProven experience in managing restaurant operations, including staffing, financial oversight, and guest serviceStrong understanding of restaurant financials, cost control, and budgetingExperience in menu planning, inventory management, and vendor relationsSkills/Specialized KnowledgeStrong leadership skills, with the ability to motivate and manage a diverse teamExcellent customer service skills, with a focus on creating an exceptional guest experienceIn-depth knowledge of restaurant operations, including front-of-house, kitchen, and service protocolsStrong organizational and time-management skills, with the ability to prioritize and handle multiple tasks simultaneouslyExcellent communication and interpersonal skills, both verbal and writtenProficiency in point-of-sale (POS) systems, Microsoft Office Suite, and restaurant management softwareAbility to analyze financial reports, track sales, and implement strategies for revenue growthKnowledge of health and safety regulations, including food safety, sanitation, and alcohol lawsPhysical DemandsAbility to stand, walk, and move around for extended periods during shifts.Ability to lift up to 30 pounds (e.g., boxes of supplies or inventory)Occasional bending, stooping, and reaching to perform tasks or manage inventoryAbility to work flexible hours, including evenings, weekends, and holidays, depending on operational needsCompany OverviewProper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all.We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.

Created: 2025-03-08