Knowledge Management Analyst

Job Title: Knowledge Management AnalystRole Overview: As a Knowledge Management Specialist, you will collaborate with the Head of Client Experience (CX) Knowledge to implement innovative knowledge strategies and manage daily operations, offering a unique opportunity to make significant impact. This dynamic Analyst role is a contingent worker (CWK) position.Content Management:Curate, organize, and maintain knowledge content, ensuring it is accurate, up-to-date, and easily accessible to all team members.Manage and oversee knowledge governance to ensure compliance with organizational policies and standards.Develop and manage databases, intranets, and other storage systems for knowledge content.Support and Training:Empower employees by providing comprehensive support and training on knowledge management tools and systems.Create training resources, conduct knowledge sharing sessions and training programs for staff members.Promoting Knowledge Sharing:Champion a culture of knowledge sharing and collaboration across the organization.Facilitate knowledge sharing throughout operational processes, systems, and governance.Strengthening Links:Enhance connections between knowledge sharing and information systems to improve integration and facilitate seamless information exchange.Proficiencies:1-2 years professional experience working in a knowledge management or related role.Experience managing large amounts of information and data.Experience working with information systems, CRM, and client platforms.Excellent working knowledge of MS Office, including Outlook, Word, Excel, and PowerPoint.What we look for:Exceptional organizational and analytical capabilities: adept at managing tasks efficiently and leveraging data to drive informed decisions.Outstanding communication: proficient in verbal and written communication, and capable of delivering engaging presentations.Superior planning and time management expertise: skilled in prioritizing tasks to meet deadlines effectively.Excellent interpersonal abilities: adept at fostering teamwork and building strong relationships with stakeholders.Meticulous attention to detail: consistently ensures accuracy and thoroughness in all tasks.Education:Bachelor's degree in information management, business, communications, or a related field.

Created: 2025-03-07