Load Planner

Responsibilities:Tracking & Tracing: Monitor shipments in transit, update tracking systems, and proactively communicate status updates to clients.Data Entry: Accurately input shipment details, updates, and customer information into logistics management systems.Customer Service: Respond to client inquiries via phone, email, and chat regarding shipment statuses, delays, or issues.Issue Resolution: Investigate and resolve delivery discrepancies, delays, and customer complaints in a professional and timely manner.Carrier Communication: Coordinate with carriers and drivers to ensure timely pickups and deliveries.Documentation: Maintain accurate records of shipments, proof of deliveries, and service logs.Collaboration: Work closely with warehouse, dispatch, and sales teams to streamline logistics operations.Compliance: Ensure all shipment documentation follows company and regulatory requirements.Requirements/Qualifications:Experience: Prior experience in logistics, supply chain, transportation, or customer service preferred.Technical Skills:Must have experience with Microsoft Outlook and Excel.Proficiency in data entry and logistics software (TMS, WMS, or similar systems).Communication: Excellent verbal and written communication skills.Attention to Detail: Strong accuracy in data entry and documentation.Problem-Solving: Ability to troubleshoot issues and provide quick resolutions.Multitasking: Capability to handle multiple tasks in a fast-paced environment.Team Player: Works well with cross-functional teams and clients.Preferred Qualifications:Experience in freight forwarding, trucking, or 3PL logistics.Knowledge of shipping regulations and industry best practices.Bilingual (English & Spanish) is a plus.Pay range is $20/hr - $25/hr - with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.THE PROMISES WE MAKE:At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.For more information regarding our Privacy Policy, please visit /privacy.

Created: 2025-03-07