Customer Support Technician

Job Title: Customer Support TechnicianLocation: Addison, TX (onsite)Looking for someone that has Call Center or Helpdesk experince here!Position Summary:Providing first line support for the internal employees' resources via voice and chat channels as part of the 24 7 Global Service Desk. Partnering with our regional and international partners to deliver best in class client care.Required Skills:Requires 1-3 years of experienceExcellent Client Care / Customer Service skills.Work well as a team and build relationships to the global partners.Excellent organizational skills, with the ability to prioritize workload.Ability to multitask and maintain focus on all areas of responsibility concurrently.Desired Skills Technology Call Center and or Customer Service experience. Ability to utilize multiple resources to determine causes and resolutions of problems and incidents. Hardware Support - Windows 10/11, Software - MS Office suite, Office 365, SharePoint, Skype Network - Citrix, VPN, Cisco AnyConnect ITSM Remedy (not essential)

Created: 2025-03-07