B2B Events & Customer Success

About The Role:Are you a dynamic and strategic marketer who excels at engaging businesses through live events and building strong client relationships? Do you enjoy networking, driving brand awareness, and ensuring customer satisfaction? If so, we want you on our team!At GDS we are looking for an enthusiastic B2B Event & Customer Success Representative specializing in B2B events to expand our brand presence, generate leads, and ensure long-term client success. This is a unique opportunity to play a dual role in both marketing and customer success, contributing to business growth while fostering relationships with new and existing clients.About GDS Group:GDS Group is a global B2B solution provider of insight, content, pipeline growth, production studios and creative services delivered through our virtual platforms and face-to-face experiences. Founded on our thirty years of expertise, our mission is to be our client's pipeline partner by bringing business solutions and targeted audiences together within dynamic environments. Being a technology pioneer and marketing services provider, we produce unique immersive experiences and create unparalleled access to industry thought leadership to enable transformation within their organizations. Trusted by the world's leading brands, we connect c-suite executives, using real-life, real-time human interactions, to help solve their shared challenges and accelerate projects, so together, we outpace the speed of change.B2B Event Responsibilities:B2B Event Planning & Execution - Organize and participate in industry leading summits & conferences, networking events, and corporate meetups to help our clients drive brand awareness and attract new business.Brand Representation - Serve as the face of our company, ensuring a strong, professional, and positive brand presence at all events.Collaboration with Sales & Marketing Teams - Work closely with internal teams to align field marketing efforts with broader business objectives.Market Research & Competitive Analysis - Gather insights on industry trends, customer pain points, and competitor activity to refine event strategies.Promotional Material Management - Distribute marketing collateral, presentations, and promotional materials to enhance engagement at events.Performance Tracking & Reporting - Measure event success by tracking leads, conversions, and return on investment (ROI), providing data-driven insights to improve future events.Customer Success Responsibilities:Onboarding & Training - Assist new clients in understanding our products/services, ensuring a smooth transition and successful implementation.Client Relationship Management - Build and maintain strong relationships with customers, ensuring their needs are met and they receive ongoing support.Proactive Customer Engagement - Regularly check in with clients, provide product updates, and gather feedback to improve their experience.Retention & Expansion Opportunities - Identify opportunities for upselling or cross-selling based on customer needs and business goals.Issue Resolution & Support - Work closely with the customer support team to address any client concerns promptly, ensuring high levels of satisfaction.Customer Advocacy & Success Stories - Collaborate with marketing to showcase client success stories and testimonials to highlight the impact of our solutions.About You:We are seeking a high-energy, customer-focused professional who thrives in face-to-facemarketing and excels in building strong client relationships. You'll be a great fit if you have:2+ Years Experience in B2B event marketing and customer success - Prior experience in field marketing or b2b events2+ Years Experience working with C-Level executives - Prior experience supporting business needs and expectations of c-level executivesExcellent communication and relationship-building skills - Ability to connect with both potential customers and existing clients.A proactive and strategic mindset - You take initiative, solve problems, and execute plans effectively.Ability to travel - This role requires domestic travel to attend and manage events while maintaining client relationships.Organizational and multitasking skills - Ability to handle multiple marketing events and customer accounts simultaneously.A passion for driving customer satisfaction and brand growth - You love promoting solutions while ensuring customer success.What's in it for you:Exceptional career progression - we're a true meritocracy, fast growing and promotion opportunities are regularly available.Premiere health benefits package401k MatchGenerous PTO policyExtensive advanced sales training - Internal & ExternalFantastic culture & working environment.

Created: 2025-03-06