Business Analyst

Job Summary:We are looking for a highly motivated individual with a passion for Business Analysis (BA). This person will join our high-functioning team that delivers and supports services across the U.S. and Mexico to the North American businesses of the Tokio Marine Group. This role will be responsible for business analysis functions in support of Philadelphia Insurance Companies (PHLY), TMNAS IT teams, and the TMNAS BA Practice.In addition to the primary focus on Policy Administration Systems, this role will also support underwriting functions within the Property and Casualty (P&C) insurance sector. This includes understanding how underwriting processes operate and impact the PHLY operation, as well as how these processes interact within an IT ecosystem. The candidate will need an understanding of P&C products and their lifecycle to support current system features and functions, define system impact for new requests, and operate in a highly matrixed project environment.This role will work closely with business team members, IT leaders, and vendor partners to elicit and develop business and functional requirements, support testing and training activities, and participate in operational support activities.A candidate for this position must be motivated to work within a varied landscape of business and technical teams.Essential Job Functions:Lead and support business requirements gathering for projects and enhancements, utilizing business analysis tools and techniques such as process modeling, data analysis, and requirements management softwareFacilitate communications between IT teams, business, and vendors, ensuring clear and effective collaborationAssist in formulating and designing system scope and objectives based on user needs and thorough understanding of business processes, including underwriting functions within the Property and Casualty (P&C) insurance sectorIdentify, evaluate, and recommend potential solution options. Support the resolution via projects and enhancements through to production deploymentPerform operational support activities to triage and research production support issues, advocate for business users, and manage resolution of production defects through to production deploymentParticipate in the full software development life cycle (SDLC), including both waterfall and agile methodologiesConduct operational support turnover activities including creation of Quick Reference Guides, Standard Operating Procedures, Release Notes, and other job aides as applicableComply with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the companyEstablish and build strong working relations and partnerships with various levels of IT team members, stakeholders, Business Units, and Senior ManagementParticipate in industry events and forums to stay updated on the latest trends and best practices in business analysis and underwriting within the P&C insurance sectorDegree / Licenses and Professional Certification:Bachelor's degree preferredInsurance Certification(s) preferredExperience and Knowledge Required:3+ years' experience as a Business Analyst3+ years' experience working in the Insurance industry, Commercial & Specialty P&C sectorExperience with Underwriting functions and Policy Administration Systems (custom developed/homegrown Insurance Policy Systems, Majesco, Duck Creek, Guidewire as examples)Excellent problem-solving and analytical skillsExperience writing business requirements and functional specs. Ability to decompose complex business and data requirements into specifications for developers and other stakeholdersExcellent written and oral communication skillsStrong customer service orientation (responsive, consultative, collaborative and accurate)Self-starter with proven ability to take initiative to accomplish goals, with minimal oversight and directionKnowledge of SDLC for both waterfall and agile methodologiesExperience with initial project scoping and assessment: Demonstrated ability to assess high-level changes, gather relevant data points, outline impacted areas, and collaborate with cross-functional teams to develop project or enhancement estimatesExperience utilizing ServiceNow, Azure DevOps, and Modern Requirements preferredEEO Statement:Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.

Created: 2025-03-06