Community Coordinator

The CompanyFounded in 1925 by Samuel Rudin with an unwavering commitment to building New York City, Rudin is more than a real estate company"”it's a cornerstone of the city's ever-evolving landscape. Led still by the visionary Rudin family, spanning four generations, we carry a deep connection to the character of our city and a passion for shaping its future. We don't just develop buildings, we cultivate and enrich communities. From iconic landmarks to cutting-edge developments, our name is synonymous with excellence and customer service, setting the standard for quality in office and residential real estate. What sets Rudin apart isn't just what we build, but how we build it "” with a persistent focus on sustainability, technology and forward-thinking design. More than creating spaces, we curate experiences that inspire, empower and endure. Beyond the bricks and mortar, it is our people who truly define us. Our team embodies dedication to best-in-class service, inventive thinking and creative collaboration. As partners in progress, we work hand in hand with tenants, stakeholders and city leaders to create lasting value and opportunity for all. Rudin's enduring legacy stands as a beacon of integrity and innovation, whose purpose is building a higher quality of life for all New Yorkers. For more information on Rudin and its portfolio, visit .The PositionRudin seeks to hire a highly motivated, dynamic individual to join the company as a Community Coordinator. The Community Coordinator is responsible for owning the collaboration between front and back of house operations and the tenants for a grouping of multifamily assets with a combined unit count of approximately 500 units. Their primary focus will be the apartment turnover process including the coordination of move ins, move outs, renovations, vendor interface, management of the make ready schedule and quality control. They will also serve in a customer service capacity and assist with the leasing process including marketing, tours, inspections and the associated processes. The ideal candidate has 5-7 years' experience in sales, customer service and operations in Manhattan high rise multifamily assets. This role reports directly to the Sr. Resident Manager and will have a dotted line reporting structure to the General Manager.ResponsibilitiesCompany Standards and CompliancePartners with Facilities and Leasing leadership/teams at each community to ensure that the Move In, Move Out and turnover process is managed according to policy.Maintains high standards of customer service. Routinely reviews maintenance move in surveys and follows up accordingly.Performs Pre-Move in, Pre-Moveout and Final Moveout inspections in accordance with policy.Reviews, analyzes and responds to various reports which gauge asset performance.Facilitates alteration agreements by gathering pertinent information, proposals and insurance.Customer Service (Internal/External)Coordinates with Facilities and Leasing Teams in response to resident requests.Responds to resident complaints/needs.Schedules resident engagement events.Routinely engages in resident communications.Maintains and routinely reviews all sources of Customer Feedback and responds accordingly (service recovery).Ensures that company policies and procedures are being adhered to correctly and consistently by on-site staff.Schedules and coordinates service elevator for move in and move outs.Manages and coordinates certificate of insurance requirements between residents, vendors and Rudin Insurance Department.Apartment Turnover ProcessSupports the General Manager and/or Sr. Community Manager in the execution of product analysis.Inspects make readies and renovations for turnkey quality control; builds punchlists as necessary and partners with Construction and Facilities to execute through to completion.Recommends turnover scopes based upon market wide comp analysis.Communicates status of make readies to leasing team and ensures quality control.Audits and updates individual apartment finishes with Yardi operating system.Manages and completes MIQ inspections. Assigns and holds respective property teams to completing timely.Monitors and communicates changes to the leasing team on apartment turn board.Properly documents deficiencies noted in vacant apartments, occupied apartments and property common areas via work orders.Processes deposit accounting in coordination with Leasing, Facilities and Accounting. Communicates damages to tenants.Meet Budget Objectives (OpEx Reduction)Manages to the portfolio turnover budget, analyzes variances, makes recommendations to optimize spending.Assessment and collection of budgeted damage receipts.Adherence to all deposit accounting procedures.Minimizes vacant and delinquent rent loss.Maximizes miscellaneous income items such as fees and fines.RequirementsAssociates or Bachelor's degree.Knowledge of Microsoft Office Word, Excel and Outlook and Property Management software (e.g. Yardi or MRI).Ability to travel: This position regularly requires travel between multiple buildings within the same neighborhood (approximately 50-75% of the role).Detail-oriented with excellent communication, organizational and analytical/problem solving skills.Ability to operate various types of office equipment, i.e., computers printers, copy machines, telephone systems, facsimile machines.Familiarity with Fair Housing and Equal Employment guidelines and applicable local and federal laws.Reliable mode of transportation, should travel between properties as needed.Knowledge of bookkeeping, AP, AR, budgets, building maintenance, and marketing strategies.Total CompensationThe base annual salary range for this position is $90,000 to $100,000 per year.This position is eligible for quarterly bonuses, set according to performance metrics determined by the Company.We also offer excellent Benefits and Perks to our employees, including: Full company-paid health and dental, 401k, pension, housing and parking discounts, and wellness programsAll offered benefits are subject to the terms/conditions of the benefits plans. Salary may vary based on work experience, market conditions, and qualifications/training.Rudin is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, age, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Rudin makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Created: 2025-03-06