Customer Service and Marketing Specialist

About Us Caldwell Tree Care specializes in comprehensive tree care services, including pruning, removal, fertilization, and pest management. We are committed to providing exceptional service to our clients while promoting healthy and beautiful landscapes. Our team of certified arborists and experienced technicians are dedicated to safety, quality, and customer satisfaction. Job SummaryThe Customer Service and Marketing Specialist plays a key role in enhancing customer satisfaction while supporting marketing initiatives. This individual will manage customer inquiries, resolve issues, and ensure a positive customer experience. Additionally, they will assist in executing marketing campaigns, managing social media, tracking data, and analyzing trends to strengthen brand awareness and drive sales. The role also involves maintaining and optimizing the CRM system to improve customer relationship management and marketing effectiveness.Key ResponsibilitiesCustomer ServiceProvide exceptional customer support via phone, email, chat, and social media.Handle and resolve customer inquiries, complaints, and service requests promptly and professionally.Maintain detailed records of customer interactions and transactions.Collaborate with internal teams to resolve complex customer issues and improve service quality.Assist customers with product selection, order processing, and troubleshooting.Monitor customer satisfaction and provide suggestions for improving the customer experience.Serve as the primary contact for client inquiries, ensuring a professional and friendly approach.Marketing & CRM ManagementMaintain and optimize the CRM system to ensure accurate and up-to-date customer data.Track customer interactions and marketing campaign performance within the CRM system.Analyze CRM data to identify customer trends, preferences, and opportunities for targeted marketing.Assist in executing digital, social media, and email marketing campaigns.Monitor market trends, customer needs, and competitor activity to refine marketing strategies.Support the planning and execution of events, promotions, and product launches.Generate reports on customer behavior, campaign effectiveness, and key performance metrics.Scheduling & CoordinationSchedule and coordinate tree care services to ensure timely and efficient job completion.Communicate with field teams to relay job details and special instructions.Monitor the progress of scheduled services and provide updates to clients.Administrative SupportAssist in preparing quotes, invoices, and other client-related documents.Maintain accurate and organized records of customer interactions and transactions.Provide general administrative support to the office team as needed.Problem ResolutionAddress customer concerns and complaints promptly, escalating issues when necessary.Work closely with the management team to improve customer satisfaction and resolve service-related challenges.QualificationsHigh school diploma or equivalent (additional education or certifications in customer service or administration is a plus).2+ years of experience in customer service, administrative support, or a similar role, preferably in the service industry.Strong verbal and written communication skills.Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn new software.Excellent organizational skills and attention to detail.Ability to multitask and thrive in a fast-paced environment.Problem-solving abilities with a customer-first mindset.Experience with CRM software (preferred).Knowledge of or interest in arboriculture or landscaping is a plus but not required.

Created: 2025-03-06