Resident Services Coordinator

Job Summary: A leading multigenerational family Owner/Operator in NYC is adding motivated and dynamic Resident Services Coordinator to manage the collaboration between operations and tenants for a luxury rental portfolio of 500+ units. The role focuses on apartment turnover processes, including move-ins, move-outs, renovations, vendor coordination, and quality control. Additionally, the Resident Services Coordinator will assist with leasing activities such as marketing, tours, and inspections.Key Responsibilities:Oversee move-in, move-out, and turnover processes.Conduct inspections and ensure high standards of customer service.Coordinate with facilities and leasing teams to address resident requests and complaints.Schedule and manage resident engagement events.Maintain and respond to customer feedback.Manage service elevator scheduling and insurance requirements.Support product analysis and quality control for apartment turnovers.Monitor and communicate apartment readiness to the leasing team.Manage budget objectives and optimize spending.Qualifications:5+ years of experience in sales, customer service, and operations in high-rise multifamily properties.Strong organizational and communication skills.Ability to work collaboratively with various teams.Compensation & Benefits:$90K-$100K starting base salaryQuarterly bonusesFully covered health and dental insurance, 401k match plan, housing and parking discounts, wellness programs, and much more!

Created: 2025-03-06