Retail Operations Manager

Position: Operations ManagerLocation: Soho OfficeReports To: Owner/FounderKirna Zabíªte is looking for an Operations Manager, responsible for driving operational excellence across retail locations and supporting teams to deliver exceptional customer experiences. This role oversees day-to-day store operations, training programs, and maintenance coordination. Leveraging their leadership, organizational, and strategic skills, the Operations Manager will play a critical role in ensuring efficiency, achieving store KPIs, and fostering team development.Key Responsibilities:Retail Operations ManagementManage daily retail operations across multiple store locations to ensure seamless functionality and customer satisfaction.Develop and implement Standard Operating Procedures (SOPs) to streamline processes, maintain consistency, and improve operational performance.Monitor and analyze store budgets, identifying opportunities to maximize efficiency and reduce costs.Collaborate with retail leadership to ensure stores align with brand standards, policies, and overall business goals.Design and execute training programs to ensure store teams are knowledgeable about processes, and operational best practices.Manage store maintenance and coordinate with vendors to ensure operational equipment and facilities are consistently maintained.Oversee preventive maintenance schedules and address urgent repair issues promptly.Evaluate and introduce new technologies or systems to improve store operations, enhance customer experiences, and support business growth.Manage the rollout of POS systems, inventory tools, and other retail software across store locations.Order all retail supplies for all store locations.Manage operations bill pay schedule and partner with accounting to ensure all operations invoices are paid in a timely manner.Partner with owner/founder to administer bi-annual employee clothing allowance, and report on totals to accounting for tax purposes.Human ResourcesLead onboarding and performance management of store-level staff.Oversee the administration of employee benefits, ensuring staff members understand and utilize available offerings, such as health insurance, and retirement plans.Address employee concerns related to benefits and escalate issues as needed.Roll out sexual harassment and diversity trainings to all new hires and manage recertifications for NYS employees.Intern Program ManagementOversee the intern program, ensuring a structured and engaging experience for participants.Mentor and manage interns, providing regular feedback and guidance to support their professional development.Evaluate the program's effectiveness and develop and implement enhancements to improve the intern experience and its impact on business operations.Qualifications:5+ years of experience in operations management, with a proven track record of overseeing multi-store operations, budget management, and process improvement.Strong expertise in inventory management, supply chain processes, and operational logistics.Exceptional leadership and communication skills, with experience training and mentoring teams.Highly organized with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.Proficient in using retail management software and systems (e.g., NetSuite, POS platforms, etc.).Experience in high-growth or startup environments.Knowledge of fashion, beauty, or luxury retail industries.please email resume to hr@

Created: 2025-03-04