Salesforce Business System Analyst

Salesforce Business Systems AnalystWe are looking for an energetic and experienced Salesforce Business Systems Analyst with 5-8 years of experience to join the CX Systems team. The ideal candidate will have a systems background, a passion for quality and customer service, and enjoys working in a dynamic, fast paced environment. He/she will be extremely detail oriented, self-motivated, results oriented, and a great communicator. As a BSA, you will interact with various cross functional teams and define and document business processes and requirements.Responsibilities:Analyze complex business problemsTechno-functional and provide techno functional solutionsStrong and Seasoned collaboration skills to work with internal and external technical resources, business partners, product managers, architect, developers, quality testers, and application support teams, project/program managers + other stakeholdersTranslates business needs into actionable requirements by capturing enough information to define a solution and drive clarityBoth functional and solution analysis and light design for the Salesforce platform and related technical areasPlans and manages small to large size projects, in coordination with technical and business teams, and can work more than 1 project at a timePartner with internal customers to craft requirements and ensure alignment with business/technology strategy and planned initiativesAgile/PI PlanningCan do demos/presentation to all stakeholders and upper-level managementAbility to 'think outside the box'Ability to break down scope, features, capabilities into smaller chunksDrive the planning, prioritization, design, development and deployment of new projects & system improvements.Responsible for understanding business requirements, creating/grooming user stories, to deliver a solution and a plan.Participate in the go-to-market and launch processes (Concept-to-Delivery) - Requirement Gathering/Design & Build/Execution/Testing -SIT,UAT/Production Readiness/Go-LiveLeverage business knowledge and technical expertise to find opportunities for process improvements; serve as a trusted techno-functional advisor for business usersRequirements:Bachelor degree in Business Systems, Computer Science, Business Administration, or equivalent. system experience is preferred(4+ years).Salesforce admin or equivalent certification required.Experience with Conga CLMProject coordination skillsExcellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with cross-functional business partners and technical teams.Ability to gather and transfer requirements from stakeholders into an action plan and deliver on that action plan leveraging internal systems as needed.Attention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance and instruction to users.Strong interpersonal skills with the ability to research solutions to issues as they arise.Ability to manage stakeholder expectations professionally.Ability to work independently, with general direction and guidance.Self-motivated, flexible, team player with solid multi-tasking, time management & organization expertise with the ability to manage multiple and often changing priorities.Compensation:Up to $65/hour (W2)Req# 1835

Created: 2025-03-03