Logistics Team Lead

Position PurposeResponsible and answerable to lead and support a team of people accountable responsible for the order fulfilment, inventory balancing, and order execution CHEP loads nationwide consisting of volume of greater than 850 orders per week. Proactively manage customer collections and deliveries to ensure customer expectations are exceeded. Actively manage all relocations and other moves related to the operation and service of the network. Provide Holiday Coverage per Logistics Rotational and assigned schedule. Assist Manager with oversight of the Logistics Coordinators on administrative tasks. Responsible for maximizing the customer experience through urgent fulfilment-related situations and proactive customer service management. Afterhours team need to develop close relationships and work effectively with customers, vendors, and internal partners to proactively resolve situations, identify solutions, and facilitate thorough communication between all affected stakeholders. This role requires a high level of expertise in relating to customers in a consultative capacity and understanding of the Supply Chain to proactively seek the best customer experience, and a strong drive for results.ScopePlanning and execution of ~45,000 truckloads annually.Major/Key AccountabilitiesManage, lead, mentor and develop a team of people responsible for execution of support serviceOversee updates and compliance to Salesforce Completion by team, Customer Order Performance Adherence, and Rejections/DiversionsExecute on-time to an area volume >850 truckloads per weekDeliver to average cost per unit budget for marketTender all optimized and manually planned issues (including emergency loads), collections, and stock transfers nationwide, where applicable.Efficiently tracking of all CHEP arranged freight due for delivery daily to ensure on-time shipment and delivery.Manages transporter base to ensure consistent customer service and on time delivery by working cross functionally and with provider.Maintains accurate electronic documentation revolving around responsible area with systematic tools not limited to (SAP, Salesforce, Outlook, BlueYonder, etc.)Provide Holiday coverage per Logistics rotation scheduleDaily lane analysis for improved customer service, efficiencies, and cost savings were availableMinimizes direct costs required to execute the plan by identifying and implementing cost saving solutions while maintaining service expectations to customer baseAutonomous Regional Management & Issue ResolutionResponsible for autonomously managing the daily funnel of urgent fulfilment-related issues within the networkPartnering with CHEP Logistics regions and carrier partners to mitigate the impact of issues and communicate thoroughly to customersResponsible for proactively notifying customers of 'at-risk' deliveries or collections as identified by systems, carriers, and internal partners in a timely mannerResponsible for fielding inbound customer calls related to the aforementioned issuesRegional oversight and collaboration with carrier partners and customer to align expectations and mitigate exceptions impacting service, primarily though optimizing trailer utilizationLeverage trend analysis and 'tribal' knowledge to anticipate customer needs and proactively service, identifying opportunities with customer behavior support regional fulfilment successWork cross-functionally to identify and analyze issue root causes and ensure resolution plans are executed to drive supply chain excellence.Develop cross functional relationship to help deliver consistent message to the customer • Establish and maintain effective relationships with customers, Logistics, Operations, Sales, Customers Service, and CarrierMeasuresOn Time Performance for Customer Facing and Plant to Plant RelocationsTransport BudgetMapping ComplianceLane ConsistencyRouting Guide ComplianceBooked Not Shipped/Booked Not ReceivedAuthority/ Decision MakingCommunicate directly with the carrier, operations, planning, and transportationDaily planning of orders and carrier selections for orders that flow through exception managementAbility to balance inventory as needed within respective clusterAbility to approve up to $2,200 in spot market (emergency freight) per truckloadKey contactsInternal:LogisticsPlanningTransportationOperationsQualityCeCSalesExternal:Carrier Base3PL Management Groups at Service CentersCustomersQualificationsEssential:Knowledge of Excel, Windows, and MapPointBachelor's Degree in related field or 2+ years of relevant experience1+ year(s) of CHEP Logistics Coordinator experienceDesirable:Experience in the following areas:SAPBWAccessBlueyonderSalesForceExperience2.5+ year experience in Supply Chain and/or strong background in Customer Service and/or Logistics ExecutionExperience with Process Improvement and Automation desired but not requiredSkilled with data analysis and establishing standard operating proceduresSkills and KnowledgeTechnical Skill Requirements:Good understanding of warehouse and transportation procedures/operations; strong problem solving, organization, decision-making, communication, and time management skills. Excellent customer skills and able to coordinate effective analysis in regard to service and cost mitigation.Computer System/Skill Requirements: Strong Microsoft office skills required (PPT, Excel, Access). Knowledge of SAP, BlueYonder TMS, Six Sigma/Lean methodologies, and Salesforce systems preferred.LanguagesEssential - EnglishDesirable - SpanishBase pay range starting at $70,000/annualSalary ranges provided take into account a wide variety of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications, geographic differentials and other business and organizational needs. Therefore, actual amounts offered may be higher or lower than the range provided. If you have questions, please speak to your Talent Acquisition Partner about the flexibility and detail of our compensation philosophy.Dependent on the position offered, other forms of compensation may be part of a total offering beyond medical & retirement benefits and may include other monetary incentives or business benefits.

Created: 2025-03-03