Product Support- Genesys OR Call Center- Aviation

Aviation CompanyColumbus OH OR Wichita, KansasOnsite to learn then a more hybrid scheduleFlexible work hours (manager will discuss)Needed ASAP6 month contract +Genesys/Call Center Customer Support- Aviation environment experience a huge plus!Top Skills Seeking • Knowledge/experience on Genesys or call center technology • Ability to adapt to changes rapidly and perform in a fast-paced, high-pressure work environment • Excellent organizational skillsPURPOSE OF POSITION: The Product Support Specialist's primary role is to provide daily support and sustainment of our business operating systems/applications/products as they relate to the Client Training Cycle (CTC) for all FlightSafety internal/external customers with the best overall customer service experience.Top Skills Seeking • Knowledge/experience on Genesys or call center technology • Ability to adapt to changes rapidly and perform in a fast-paced, high-pressure work environment • Excellent organizational skillsTASKS AND RESPONSIBILITIES:The following duties are essential to the successful and satisfactory performance of this job. Other duties may be assigned. • Monitor work queues, email, telephone, and dashboards. • Provide first level response to requests, issues, and inquiries to include triage, troubleshooting, resolution, and escalation (as needed) for the applications supported by the Product Support Team. • Generate reports and analyze to identify tasks to be completed to support client training. • Assist with creation of training documentation and training for systems/applications for Teammates. • Research guidelines/regulations to complete assigned tasks. • Provide guidance/direction, best practices, training, and direct clients/customers to processes, Ops memos, or any reports that will aid them. • Provide input on updates to existing processes and procedures and on the creation of new processes and procedures. • Complete assigned tasks on/before target dates; advise Manager, Product Support and project leaders/managers of revised target dates when established target dates cannot be met. • Maintain communication and facilitate meetings with other business units as needed. • Provide minimum of bi-weekly updates to Manager, Product Support, as needed.MINIMUM EDUCATION: Bachelor's degree in Business or Aviation Management preferred or three (3) years' related experience and/or training; or equivalent combination of education and experience; equivalency years' experience substitution must be in related field. One (1) to two (2) years of aviation experience preferred.MINIMUM EXPERIENCE: • Requires knowledge of aviation industry terminology, FARs, and prerequisites for FlightSafety International courses, as specified by FAA/NAA regulations. • Minimum of three (3) years' work experience with FlightSafety International, and general knowledge of FlightSafety International's applications, business processes and operations, required. • Previous work experience environment will have been in a support position involving confidentially, organizational skills and time constraint pressures, required.

Created: 2025-03-03