Membership Experience Intern

As a Member Experience Intern, you'll be the voice of GradGuard to our members and help us deliver on our promises to support students and their families through difficult moments. You must have excellent communication skills, empathy for others and a willingness to collaborate with our dedicated team.For summer 2025 our anticipated dates are May 19 - September 12 ranging from 20-35 hours per week based in our Phoenix, AZ officeYour ResponsibilitiesComplete a paid orientation, to learn about GradGuard, insurance services, and your role on the Membership Experience Team.Create raving fans for GradGuard by delivering outstanding service to our members via our phone and email ticketing system.Be a solution finder when addressing our members' needs.Attend weekly department meetings to gain exposure to different skills and career paths.Maintain a library of knowledge to address member inquiries.Give direct feedback to management for trending inquiries, content, and any issues that may arise. You are the front-line and we value your insights on how to deliver the best possible experiencplete special projects to learn about our business.You Bring to the TableEffective communication with strong written and verbal skill sets.Since you'd be part of the front-line support for our members, a positive and energetic attitude is a must.We learn as a team and collaborate often, so you will need to be team-oriented.Growth mindset and attention to details.Ability to intern 20-35 hours per week in our office.Physical Demands / Working ConditionsTypical work environment for a professional office space.Primarily a stationary role with occasional movement around the office.Constant use of a computer, keyboard, mouse, monitor, phone, and other office equipment.About GradGuardGradGuard is the authority on helping schools educate and protect students from the risks of college life.As the #1 provider of college tuition and renters insurance, GradGuard's pioneering protections have served more than 1.7 million students across 1,900+ institutions.Our national technology platform embeds innovative insurance protections into the enrollment processes of over 600 institutions, empowering schools to increase college completion rates and reduce the financial impact of preventable losses.GradGuard supports College Life Protected, a social purpose entity that promotes research, professional development, and best practices that strengthen campus communities, families, society and the economic competitiveness of our nation.GradGuard was recognized as one of the Top 100 Financial Technology Companies of 2024 by The Financial Technology Report, a RISE Internship Award winner, and a Phoenix Business Journal Best Places to Work finalist, GradGuard remains committed to innovation, excellence, and supporting students and families.

Created: 2025-03-03