Operations Coordinator

DeSpir Logistics is a logistics network that provides on-demand access to qualified carriers, escorts, law enforcement officials, and much more. We specialize in safe, secure transport of ultra-high-value assets that defy categories and dollar amounts. Vaccines and lifesaving treatments for patients. A breakthrough pharmaceutical from a start-up biotech. A rare art piece from an auction house. At DeSpir, our entire mission centers around what's important to you.About the Role:The In Transit Security Specialist is a member of an elite team which will ensure that High Value High Security loads are secure and meet the customer standards for each shipment. This role works within an elite business unit with a high pride, loyalty, like minded team members. It is comprised of individuals that have been rigorously trained and evaluated on DeSpir's In Transit Security processes.Shift: 1st: 6am or 7am start then 8.5-hour shifts - Tuesday - Saturday after training is completed.ESSENTIAL FUNCTIONS ( Denotes GDP related function):Protects the integrity of cargo being shipped by rigorously applying DeSpir's in Transit Security Processes Proactively creates solutions to process breakdowns as they occur while communicating updates to the customer Communicates and coordinates within all business units to ensure the integrity of shipments Carries out all necessary data entry and confirmation of key milestones of the In Transit Security process. (Departure, arrival, PODs, etc.) while utilizing Mcleod and other systems Monitors In Transit Security through multiple systems to ensure quick response to customer requestsAssures that all paperwork including, but not limited to temperature downloads, pictures, and POD are downloaded to the load documents and the customer to finish the load for billing Risk management with an extensive focus on security best practices and protocols Handling escalations of suspicious activity regarding customer freight Responsible for updating customer portals based on customer requirementsQUALIFICATIONS/SKILLS/EDUCATION REQUIREMENTS:College degree in supply chain preferredTwo plus years in security and compliance background and/or customer serviceThree years logistics experienceKnowledge of TSA and GDP practices preferredAbility to multitask under pressureAdvanced knowledge of supply chain industry, including regulations and customer requirementsClear and confident communication both verbal and writtenExtreme detail-orientationExperience with conflict resolutionDemonstrates emotional intelligenceWorking knowledge of Microsoft Office and TeamsAnalytical approach to problem solvingPersonality: Self-confident, self-motivated, extroverted, flexible and able to work independently in a team-oriented environment.Ability to understand and communicate drivers' temperature requirements, mileage, and hours of service during transitAble to work in the office, as well as working weekends and holidays as neededWhat we offer:Competitive starting salaryIn-office golf launch monitor-simulatorMedical, dental, vision, and FSA401k contribution of 3%Company paid Life/AD&D and Short-Term DisabilityOnsite free fitness center (open 24 hours)Free healthy snacksFree Friday LunchesEmployee Recognition program using AwardcoOnsite restaurantStarting range: $55,000 - $65,000, based on experience

Created: 2025-03-03