General Manager (Candidate for COO)

The company is a leading karaoke business from Japan, offering spaces where people of all ages can come together and enjoy themselves. You will be responsible for overseeing all aspects of store operations, leading future expansion, and spearheading key strategies for propertydevelopment, staffing, and marketing.Responsibilities and DutiesLead the opening of the first U.S. location, including site setup, staff recruitment, training, and operational readiness.Identify, evaluate, and secure properties for new store openings, initially focusing on locations within California, with the goal of expanding across the United States in the future.Collaborate with Japanese HQ to align operational strategies with long- term vision and mission.Define and monitor KPIs, including revenue, customer satisfaction, and operational efficiency. Lead recruitment, development, and performance management of operational teams.Establish operational policies, ensuring alignment with company goals and regulatory compliance.Perform special projects and other miscellaneous duties.QualificationsFluency in Japanese is preferred.Proven experience in operations management, preferably in the F&B or entertainment industry, with at least 10 years of professional experience in relevant roles. Hands-on experience in property development or new location rollouts.Ability to work late-night shifts as part of a flexible schedule, especially during weekends.A startup mindset with a "roll-up-your-sleeves" approach, willing to take initiative and handle multiple responsibilities in a dynamic and fast-paced environment.A track record of managing P&L, achieving financial goals, and optimizing operational performance.Familiarity with franchise or licensing models is a plus.

Created: 2025-03-03