Assistant Operations Manager

Our client is looking to add an Assistant Operations Manager to their team!Assistant Operations Manager - Job DescriptionThe Assistant Operations Manager plays a pivotal role in ensuring the seamless functioning of bank operations by overseeing and managing a variety of complex tasks. The person in this role collaborates closely with various departments, ensuring compliance, accuracy, and exceptional support for staff and clients.Key ResponsibilitiesDaily attendance reporting, resolving staffing issues, and notifying management of arrivals.Respond to and resolve 50-75 inquiries daily, interpreting policies, and managing branch discrepancies.Monitor fraud risks via tools like FIS Falcon, reviewing transactions, restricting accounts/cards as needed, and investigating suspected fraud.Manage vendor relationships by maintaining contracts, insurance forms, and competitive proposals, recreating lost records when necessary.Oversee ACH processes, including handling disputes, death notifications, and compliance with Reg E guidelines.Conduct detailed reviews of high-value checks, overdraft reports, ATM activity, and government reclamations.Handle internal testing for IT systems, including business continuity and pandemic protocol reviews.Supervise the wire room, ensuring dual control and daily fee reconciliations.Support marketing and compliance efforts by drafting and distributing customer communications.Manage operational projects, including year-end initiatives and new system launches, ensuring all phases are completed accurately and on schedule.Monitor security emails and operational reports, identifying risks and preparing fraud documentation for management.Approve cash orders, petty cash reimbursements, and branch supply purchases.RequirementsBanking Operations experience a must!

Created: 2025-03-03