Customer Account & Operations Coordinator ($50-60K)

Position Overview:The Customer Account & Operations Coordinator ensures smooth execution of cleaning and restoration projects by managing communication, scheduling, and documentation. Acting as a key point of contact, this person will coordinates emergency response, testing, repairs, and client updates while collaborating with insurance adjusters, subcontractors, property owners, and internal teams.Key Responsibilities:Oversee claims management, ensuring effective communication between clients, internal teams, subcontractors, and insurance adjusters.Initiate new job files in our system during intake calls, documenting all relevant details.Assess loss details and direct inquiries to the appropriate department for scheduling and response.Generate and distribute required documents (e.g., water damage assessment packets) and coordinate inspection meetings.Assist project managers in dispatching teams and maintaining the calendar.Keep inspection records up to date, including notes, photos, and reports.Follow up on missing client and insurance information as needed.Monitor job progress within our system to ensure tasks are completed on time, with proper documentation and status updates.Assist project managers with crew scheduling and homeowner coordination.Track the progression of construction and content restoration, opening linked jobs when necessary.Organize and assign field files to project managers.Ensure all documentation, meetings, and updates are properly logged and completed.Maintain consistent client communication throughout the project lifecycle.Verify that crew and subcontractor schedules align with customer availability and make necessary adjustments.Oversee the selection, ordering, and installation of materials.Conduct follow-up calls to ensure client satisfaction after project completion.Provide insurance adjusters with regular job status updates.Qualifications & Skills:Education: High school diploma required; an Associate or Bachelor's degree is preferred.Experience: 2+ years of Project Coordinating, Admin, or Customer Support experience in an office setting (Restoration industry experience is a plus)Active Listening: Able to receive feedback effectively, ask relevant questions, identify unspoken concerns, and respond thoughtfully.Verbal Communication: Communicates clearly and confidently in both positive and challenging situations. Comfortable speaking in one-on-one, small, and large group settings, with the ability to adapt and think quickly.Written Communication: Produces well-structured, clear, and grammatically correct correspondence, proposals, and emails. Strong proofreading and comprehension skills.Conflict Resolution: Capable of gathering input from various stakeholders, addressing disagreements with open and constructive dialogue, and providing clear, effective feedback.All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Created: 2025-03-03