Care Coordinator

Our client is looking for a full-time Care Coordinator to join their team in Media, PAThe CC is responsible for customer service and case coordination. This position will help plan members access financial assistance programs. The CC will follow up with members, pharmacies, health care providers and/or financial assistance programs to confirm shipment/receipt of drug shipments. From time to time, the CC will be in contact with PBMs and Payers (Funds, Plan Sponsors, Insurers) to gather information and assist plan members.Responsibilities:Ensure that plan members meet plan eligibility requirementsAct as primary point of contact for plan membersServe as plan member advocate and enhance the collaborative relationship between the plan member, health care provider, and patient assistance program representativesDocument/record all interactions with members, health care providers, pharmacies, and financial assistance entities in the Customer Relationship Manager software ("CRM") in a timely mannerProvide exceptional customer service to internal and external customers; resolve any customer requests in a timely and accurate manner; escalates complaints accordinglyReview pending activities/events and specific customer requests to ensure excellent customer service and customer experienceDemonstrate proficiency and full understanding of the Company plan member database including data elements, definition of case statuses and outcomes, case documentation requirements and the importance of meeting company metricsResearch and identify available financial assistance programs for specialty drugs that are prescribed for active membersCoordinate access to patient assistance programs; provide assistance to plan members and physician staff to complete all necessary financial assistance program forms and applications in a timely mannerCoordinate delivery and verify receipt of financial assistance forms and applications to plan members, physician offices, and financial assistance programsVerify drug dispenses to members and compile audit trail of source documents and information for each dispenseReport any financial assistance program trends to supervisorCommunicate with plan member's health plan sponsor, Fund, or PBM as neededRecommend improved processes and management methods to generate workflow optimizationPerform such other duties as needed or assigned by management.Requirements: Minimum 3+ years customer service experience, healthcare reimbursement and/or pharmaceutical experience preferredExcellent written and oral communication skillsAbility to multi-task and handle consistent workflowTime management and prioritization skillsComputer, email and MS Office competence.Preferred skills: Certified Pharmacy TechnicianMedical Assistant CertificationBilingual communications

Created: 2025-03-03