Learning Management System Administrator

ROLEWe are seeking an experienced Learning Management System (LMS) Administrator to support the Federal Trade Commission (FTC), Human Capital Management Office (HCMO) in Washington, DC. Your scope of work involves managing the FTC's LMS (eTrain2 on the Cornerstone platform), providing technical and administrative support, and ensuring seamless learning operations. You will be responsible for system configuration, troubleshooting, user management, course administration, reporting, and compliance to enhance employee training and development.This is a full-time opportunity offering competitive pay, comprehensive benefits, and job stability. The role is primarily remote with occasional on-site visits at the FTC's discretion.Apply today!RESPONSIBILITIESI. LMS Operations and MaintenanceManage day-to-day operations of the LMS by ensuring functionality, reliability, and accessibility for usersConfigure system settings, permissions, roles, and hierarchies to meet organizational needsPerform regular updates, patches, and upgrades to the LMS platformAct as the primary point of contact for LMS daily operations and end-user supportMaintain and monitor system performancePartner with the team, instructors, and vendors to ensure optimal use of the LMSIdentify process and quality improvements by providing feedback on usage, defects, and enhancementsMonitor monthly releases for upcoming system changes and deploymentsConduct regular health checks on the Cornerstone platform by ensuring configurations align with FTC business needsDevelop and maintain standard operating procedures (SOPs) and user guides for the LMSDocument system changes, configurations, and integrations for referenceDevelop system optimization improvements for the LMSDesign content playlists to enhance training accessibilityImprove LMS search capabilities to support user efficiencyServe as the Designated Security Officer (DSO) for the LMSEnsure compliance with FTC security policies and federal cybersecurity standardsMaintain data security and user access controls to align with FTC's IT policies and government regulationsII. User ManagementCreate, update, and deactivate user accounts as necessaryMonitor and troubleshoot user access issues and ensure timely resolutionsProvide guidance and technical support to end-users, instructors, and course designersConduct training sessions for users, administrators, and course creators on LMS functionalityGenerate and analyze user activity reports to identify engagement trends or system issuesCreate and manage user structures (e.g., the creation of user groups and learning cohorts)Manage course enrollment (e.g., progress tracking, etc.)III. Course ManagementPublish and archive online or blended learning solutions, assign training curricula, and add and delete resourcesManage the course asset libraryPopulate course information and assign learnersDevelop and update standardized tools and reporting for ongoing access to learning informationGenerate standard and custom reportsAnalyze reporting data and recommend strategic direction to the Chief Learning Officer, technical managers, or othersCreate and manage course structures and programs based on instructional designer specificationsDevelop and maintain content pages for major agency-wide training initiativesTrack course revisions and history to identify faulty courses and resolve issues as neededBuild online assessments and evaluations in LMS for coursesManage relationships with third-party vendors and facilitate the successful linkage of courses to FTC's LMSAssign and manage learning paths, certifications, and compliance trainingIV. Training InnovationResearch and implement emerging learning technologies to enhance employee training (e.g., gamification, etc.)Advocate for cultural change within FTC by introducing new instructional methodologies and digital learning formatsEvaluate the impact of changes to FTC's IT infrastructure on LMS functionality and other learning technologiesDrive innovation in training and performance support by integrating new tools and methodologiesV. TroubleshootingProvide troubleshooting assistance for users regarding logging in to the LMS and accessing coursesTroubleshoot and resolve issues relating to system functionality and software systemsHandle escalated support issues requiring LMS vendor interactionCollaborate with instructional technologists and designers to resolve LMS access and course content issuesVI. Regulatory ComplianceMaintain accurate FTC training records to ensure compliance with C.F.R. 410.601Review, update, and correct Enterprise Human Resource Integration (EHRI) information required by OPMLiaise with the Office of Personnel Management on e-learning initiatives and reporting requirementsMonitor and implement federal training policy changes that may impact FTC's LMS and learning programsDevelop and generate custom reports on user progress, course completion, and complianceProvide data insights to support organizational learning strategiesVII. AdvisoryAdvise the Chief Learning Officer and senior leaders on LMS advancements workforce training trends and designRecommend policies procedures and best practices to integrate learning technologies into FTC's workforce developmentProvide strategic guidance on LMS use to enhance efficiency and effectiveness in employee learningKNOWLEDGE & SKILLSTechnical skills including troubleshooting, and understanding of directories, file structures, and systemsAbility with course design and developmentAbility to troubleshoot and resolve technical issuesAbility to collaborate with others at all levels of the organization as well as vendorsAbility to communicate complex technical concepts in layman's termsCustomer service skills, responsive attitudeStrong oral and written communication skillsBACKGROUNDThree (3) years of experience as a Cornerstone LMS Administrator working within the government sector requiredEDUCATIONLearning Management System Administrator Certification requiredBachelor's degree preferredLOCATIONWashington, DC, 20580TELEWORKRemote work availableCLEARANCEU.S. citizenship is required as it supports the U.S. federal governmentCLIENTFederal Trade Commission (FTC)TRAVELTravel is requiredWORK HOURS40 hours per week8 hours a dayEMPLOYMENT CLASSIFICATIONEmployment Classification Eligibility "” ExemptRELOCATIONNot eligible for relocation benefitsKMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and/or local law.Other Considerations. Applicants will be subject to a background investigation. Individual's primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time.

Created: 2025-03-03