Dir. of Workforce Development

The Director of Workforce Development is responsible for creating, driving, and managing Goodwill's workforce development program and services. The Director of Workforce Development will provide the critically important operational leadership to ensure the long-term growth of Goodwill's mission impact, including offering vibrant and dynamic workforce development programs to the community. They will help lead Goodwill's efforts to facilitate movement from poverty to self-sufficiency for individuals in need, and to provide meaningful and sustainable employment for those who are under-represented in the workplace or who face work barriers. The position will be a member of Goodwill's Mission Services Leadership team and will supervise the Business Services, Career and Skills Center, and Training, Learning and Development team members. Under the supervision of the Vice President of Mission Services, the position is responsible to:Provide oversight of all operations for the Rehabilitation Services Center and implement strategic development plans and practices for future development. Communicate the long-term strategic vision of the program area to team members.Manage assigned programs and services, developing and enforcing policies and procedures to achieve the division's goals.Provide goal-minded leadership skills by delivering services and reaching program goals to maintain the integrity of the division.Specific Duties:Work under the leadership and guidance of the Mission Services Division Vice President to administer the program area of responsibility and implement change efforts as necessary.Provide leadership, strategic direction, and oversight of Goodwill's Workforce Development programs to ensure the success and compliance of the department's programmatic and financial goals.Collaborate with stakeholders to identify workforce development priorities and opportunities for innovation.Provide strategic direction and leadership to a team of workforce development professionals, fostering a culture of excellence, collaboration, and continuous improvement.Cultivate and maintain partnerships with employers, educational institutions, government agencies, and community organizations to create pathways to employment and career advancement for individuals.Monitor and evaluate program outcomes and impact and utilize data-driven insights to inform decision-making and drive continuous improvement.Stay abreast of industry trends, best practices, and emerging technologies in workforce development, and incorporate innovative approaches into program design and delivery.Create an environment of "Teamwork and Trust" throughout the division and agency.Ensure that staff is present for work and accountable for all job duties. Provide staff assistance with problems and conflicts concerning the funding agencies, parents, guardians, and participants.Comply with the agency's policies and procedures and Commission on Accreditation of Rehabilitation Facilities standards.Comply with federal, state, and local laws, licensing standards, and audit processes applicable to programs and services overseen by this position. The completion, maintenance, and submission of reports and records as required by the division and funders. Carry out responsibilities according to the organization's policies and applicable laws.Responsible for interviewing, hiring, and training staff in the position's oversight; planning, assigning, and directing work; appraising performance; rewarding, developing, and disciplining employees; addressing complaints and resolving problems; assisting with Leave of Absence coordination when applicable.Master's degree preferred. Experience may be considered instead of education at the discretion of the Vice President of Mission Services.Minimum of 7 years of progressive managerial experience in workforce development, including program development, implementation, and evaluation.Previous experience in human resources, human services, or job development is a plus.Demonstrated track record of success in developing and scaling new initiatives to address workforce development challenges.Proven ability to lead and motivate teams, manage budgets, and cultivate partnerships with diverse stakeholders.Strong analytical skills and ability to utilize data to drive decision-making and measure program outcomes and impact.Excellent communication, interpersonal, and negotiation skills.Passion for and commitment to the mission of empowering individuals through workforce development.Computer literate. Excellent organization, communication, and interpersonal skills.Bilingual (English/Spanish) is highly desirable.

Created: 2025-03-03