Workplace Coordinator

This position requires being onsite at our Tysons or Alexandria offices 5 days a week and to be available as needed before/after normal business hours to manage incidents that require escalation. Working at Transurban is different; it's a place where you can see the benefits of your work play out in real life, every day. We create transportation solutions-building and operating safer, smarter, and more sustainable roads-to solve pressing transport challenges.About the roleWe're seeking a Workplace Coordinator to provide reception and general administrative office management support to ensure a welcoming and professional experience for all internal stakeholders, guests and visitors to Transurban's offices.You'll join an innovative team, who have a collaborative and supportive culture while delivering outstanding customer service to internal stakeholders, guests, visitors, ensuring facilities are running smoothly at all times.As our Workplace Coordinator, you'll contribute to lasting and positive changes that shape the future of our cities and communities. It's meaningful, challenging and exciting work.Day-to-day, you will:Managing incoming calls, directing them to the appropriate person or department, and taking messages as needed.Contribute to and support the broader Facilities team with the day-to-day operations of the company facilitiesManage the daily workplace inductions of all new starters.Communicating office related information to internal stakeholdersMaintaining inventory and ordering of office supplies in collaboration with Workplace Lead and Senior Workplace Manager, North AmericaEnsure client spaces are operated to the highest possible standard.Provide tier one audio visual support to users of client spaces. Manage the escalation of issues to the Technology team for meetings in progress.Ensure all visitors are preregistered by the host in the visitor management system. Take corrective action as required.Provide exceptional and timely customer service and communication to internal and external contacts including personnel, contractors, consultants, and property visitors.Develop strong relationships with key stakeholders across all business units through becoming a trusted advisor and delivering high service levels.Maintains security by following procedures, monitoring logbook, and issuing visitor badges.Be active Warden or Deputy WardenThis role will suit someone with a curious mind and transferable skills and experiences, including:Previous Workplace and/or Facilities and reception or office administration experience.Ability to work within and contribute to a team environment.Excellent Communication Skills: Both verbal and written, to interact effectively with internal stakeholders, visitors and clients.Superior customer service skills. Ability to prioritize the needs and comfort of internal stakeholders, visitors and clients.Polished Presence that maintains a welcoming and professional demeanor to ensure a positive initial experience for internal stakeholders, visitors and clients.Excellent time management and organizational skills, including the ability to work on multiple tasks/projects at any one time.Familiarity with office software (e.g., Microsoft Office), IT systems, ticketing systems, and phone systems.Strong continuous improvement mindsetIf you meet some of these requirements, but not all, we encourage you to submit your application.With a career at Transurban, you'll enjoy a range of benefits, including:A competitive salary and comprehensive benefits package including medical, dental, life, STD and LTD insurance and retirement plan.A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year.16 weeks paid parental leave (regardless of gender or carer status).Learning and development opportunities to support your career interests.Health and wellbeing support-access to Headspace, Ginger, wellness facilities, and more.Social activities, community give-back programs and paid volunteer days.It is Transurban's policy to maintain a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that prohibits discriminatory practices, including sexual harassment and harassment based on race (including traits historically associated with race, such as hair texture, hair type, and protective hairstyles such as braids, locks, and twists), religion, color, national origin, ancestry, sex, age, sexual orientation, gender identity or expression, disability, genetic information, marital status, pregnancy, childbirth or related medical condition, veteran or military status (including status as a U.S. uniformed services member or reservist or a spouse, child or qualifying dependent of a service member), or any other category protected by federal, state, or local law. Transurban's commitment to equal employment opportunity encompasses not only compliance with all civil rights laws, but also our commitment to fostering an environment that promotes diversity, equity, and inclusion in every aspect of employment. We celebrate the diversity of our team and the communities we serve, and we continually challenge ourselves to do more to propel a culture of inclusion and respect at our company, in our communities, and within the transportation industry. Everyone at Transurban plays a role in creating a culture where all individuals can contribute, thrive, and prosper.

Created: 2025-03-03