Service Desk Analyst

We are seeking an experienced Service Desk Analyst to provide high-quality technical support and customer service in a fast-paced environment. The ideal candidate will have experience in an IT call center, handling up to 30 calls per day, and must possess strong people and customer service skills. This role is perfect for an IT professional with a strong technical background and a passion for customer service. If you thrive in a dynamic environment and enjoy resolving IT issues, we encourage you to apply!Required/Desired/Highly desired Skills: IT Call Center Experience (Preferred)Able to handle call volume of up to 30 calls per day.People/Customer Service skills requiredPrinter Administration and Troubleshooting - Server Print Queue, and local QueuesActive Directory Management - Able to navigate Different OUs, Able to look up attributes, Able to reset password and unlock accounts, InTune Management included but not limited to two-factor authentication, iOS Management, Support, and Deployment - Setting up new phones/Ipads, Resetting iTunes accounts, Resetting network settings, Backup/Restore device data, Video Conferencing - Cisco WebEx, MS Teams, Cisco Presence video solutions. Network troubleshooting - Internal vs external, VPN, LTE, Wifi, Application Troubleshooting - Account permission, Compatibility settings, Browser vs installed, Remote support - MSRA, RDP, TEAMs, Webex. Hardware Deployment ServiceNow - Ticket management, Ticket assignment.

Created: 2025-03-03