Wholesale Operations Specialist

Job Title:Wholesale Operations SpecialistReports To:Operations ManagerStatus: Exempt Location:Los Angeles, CAAbout Adina ReyterEstablished in 2001, Adina Reyter is a leading luxury jewelry brand renowned for its timeless and wearable designs. The Adina Reyter brand was founded on the idea that happiness is a choice we make every day. Beautifully designed Fine Jewelry, at a transparent price point, is something to be happy about.Position OverviewAdina Reyter is seeking a highly skilled and detail-oriented Wholesale Operations Specialist to provide operational support for our global wholesale business. This individual will play a pivotal role in managing the full order lifecycle, from order entry to invoicing, ensuring seamless coordination between internal teams and external partners.The ideal candidate will have experience in wholesale operations, preferably in the jewelry, fashion, or luxury goods industry, and possess strong analytical, communication, and problem-solving skills. Key ResponsibilitiesOversee the end-to-end wholesale order process, ensuring accuracy and efficiency from initial order upload to invoicing.Serve as the primary liaison between the Wholesale Sales team and Logistics, ensuring timely fulfillment and proactive risk mitigation for order delays.Partner with Wholesale Sales to optimize business operations, align regional strategies, and support financial forecasting.Manage EDI order uploads, validating data accuracy, and reconciling discrepancies related to seasonal buys, pricing, and deliveries.Track and analyze potential fulfillment shortfalls and make adjustments in coordination with the 3PL team.Maintain up-to-date shipping reports, ensuring compliance with Operations and Sales timelines.Oversee order release processes based on delivery windows, priority levels, and inventory thresholds.Ensure timely and accurate processing of wholesale returns and customer account maintenance in collaboration with Accounts Receivable.Investigate and resolve chargeback claims, working closely with Finance and Retail partners to minimize financial risk.Monitor and uphold service level agreements with Third-Party Logistics Distribution Centers to ensure smooth wholesale shipments.Provide best-in-class customer service while adhering to precision, quality, and efficiency standards.Qualifications & ExperienceBachelor's degree preferred (Business Administration, Supply Chain, or related field).Minimum 3+ years of experience in wholesale operations, customer service, or supply chain management"”experience in jewelry, fashion, or luxury goods is highly desirable.Proficiency in Microsoft Excel (intermediate to advanced level), including data analysis, pivot tables, and reporting.Experience with ERP systems (Microsoft D365 preferred), JOOR, and NuOrder is a plus.Familiarity with EDI processes and wholesale order management systems.Experience in domestic and international shipping and freight management.Proficiency in handling shipping claims, customs compliance, and international freight operations.Expertise in international logistics, customs documentation, and shipping dispute resolution.Strong organizational skills with exceptional attention to detail and ability to multitask in a fast-paced environment.Excellent verbal and written communication skills with a customer-centric approach.Ability to collaborate cross-functionally and maintain strong relationships with both internal and external stakeholders.High level of professionalism, accountability, and problem-solving abilities.Must be able to work on-site in Los Angeles, CA (Sherman Oaks)Additional Information:The base salary range for this position is $70,000 to $75,000. The actual salary offer may vary based on work experience. The base pay range is subject to change and may be modified in the future.Adina Reyter Design Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, age, or any other classification protected by federal, state, or local law.We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Created: 2025-03-03