Consumer Support Specialist (must be based in MN)

Position OverviewUltimate Staffing Services is actively seeking a dedicated Consumer Support Specialist to join their client's team in Minnesota. The ideal candidate will have a passion for delivering exceptional customer service and technical support, primarily focusing on hearing instruments and connectivity products.ResponsibilitiesProvide technical support and assistance to consumers on hearing instruments and connectivity products.Manage about 20 calls per day, ensuring comfort with being on the phone throughout the day.Answer basic questions regarding hearing instruments and connectivity products.Connect consumers with authorized hearing care providers.Provide solutions, support, and assistance to consumer requests, inquiries, problems, and complaints in a professional manner.Maintain call logs and detailed reports in multiple systems.Handle consumer calls and emails in a manner that creates a positive experience to build the brand.Enter notes for each consumer interaction into contact management software.Promote products and services.Collect and relay possible trends, problems, and suggestions for improvement to the Supervisor.Perform miscellaneous tasks/projects as directed by the Supervisor.QualificationsMust be based in Minnesota.Experience in customer service or technical support roles preferred.Strong communication skills and a positive attitude.Proficient in using contact management software and maintaining detailed records.Ability to handle a high volume of calls and multitask effectively.Required Work HoursMonday to Friday, 10am-7:30pmBenefitsCompetitive hourly pay ranging from $19.00 to $21.00.Additional DetailsThe Consumer Support Specialist will play a key role in providing a positive experience for consumers and supporting the brand's reputation. This position requires someone who is proactive, detail-oriented, and capable of handling a variety of tasks with ease.All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers requirea background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Created: 2025-03-03