Call Center Representative

APR has been engaged to identify a hardworking Customer Service Representative for one of our biggest clients in the automotive industry.LOCATION: Cypress, CA 90630POSITION: Customer Service RepresentativeDURATION: Potential to be converted depending on business needsSHIFT: 1st shift, needs to be flexible, either M-F, 8:00 AM - 5:00 PM, or M-F, 7:00 AM - 4:00 PMPAY RATES: $22/hr. - base rate, $22.50/hr. - bilingual SpanishThis will be an ONSITE role.Typing Skills Test and a Microsoft Word and Excel Test are required with each submission. Must reach at least 50 wpm and at least an 90% passing score for the Word and Excel test.JOB DUTIESHandle inbound Customer Service calls (approximately 60+ phone calls daily)Assist customers with account updates (Due Date Changes, Address Changes, Name Changes, Extension Requests)Assist customers with monthly paymentsProvide payoff quotes to customers and dealershipsAssist customers with their HFS/ accountsEffectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)Become a productive member of the department (meet quantitative objectives)Maintain enthusiastic and positive attitudeAttendance - being here on time ready to work at the start of the shiftASSIGNMENT DESCRIPTIONIdeal for those looking for an entry-level position in the general field of Customer Service, Customer Accounts, and/or Automotive FinanceDESIRED SOFT-SKILLSMust be able to type 50-60 wpmProficient with Microsoft Word and ExcelExcellent verbal communication skills (easy to understand)Able to multi-task (ability to talk and type simultaneously is a must)Customer service orientedSelf-startersEager to learnBilingual a plusEDUCATIONAssociate's or Bachelor's degree graduateAPR has been engaged to identify a hardworking Auto-Dialer Collections Representative for one of our biggest clients in the automotive industry.LOCATION: Cypress, CA 90630 - ONSITEPOSITION: Auto-Dialer Collections RepresentativeDURATION: Potential to be converted depending on business needsSHIFT: 1st shiftM-Th, 8:00 am - 5:00 pm or 11:00 am - 8:00 pm, or Friday8:00 am - 5:00 pm, Two Saturdays per month: 8:00 am - 12:00 pm, Must be flexible, schedule may change with business needsPAY RATES: $22/hr. - base rate, $22.50/hr. - bilingual SpanishThis will be an ONSITE roleTyping Skills Test and a Microsoft Word and Excel Test are required with each submission. Must reach at least 50 wpm and at least an 90% passing score for the Word and Excel test.JOB DUTIESAuto-Dialer Collections - make outbound/receive inbound calls on accounts that are 5-29 days past due and assist customers with bringing their accounts current (approximately 100+ phone calls daily)Identify root cause of customer delinquency and generate effective solutions for AHFC and customerConduct minimal skip tracing necessary to prepare account for next level of collections Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)Become a productive member of the department (meet quantitative objectives)Maintain enthusiastic and positive attitudeAttendance - being here on time ready to work at the start of the shift, adhering to the break and lunch schedules to ensure proper phone coverageASSIGNMENT DESCRIPTIONIdeal for those looking for an entry-level position in the general field of Customer Service, Customer Accounts, and/or Automotive FinanceDESIRED SOFT-SKILLSExcellent verbal communication skills (easy to understand)Able to multi-task (ability to talk and type simultaneously is a must)Customer service orientedSelf-startersEager to learnBilingual a plusEDUCATIONAssociate's or Bachelor's degree graduateAPR has been engaged to identify a hardworking Funder/Finance Representative for one of our biggest clients in the automotive industry.LOCATION: Cypress, CA 90630 - ONSITEPOSITION: Finance Collections RepresentativeDURATION: Potential to be converted depending on business needsSHIFT: 1st shift, M-F, 8:00 AM - 5:00 PM with 1 hour lunch and Saturday, 8:00 AM - 12:00 PM or 7:00 AM - 11:00 AM (once a month); Must be flexible, schedule may change with business needs and may require overtime including occasional Saturdays.PAY RATE: $22/hr. - base rateThis will be an ONSITE role.Typing Skills Test and a Microsoft Word and Excel Test are required with each submission. Must reach at least 50 wpm and at least an 90% passing score for the Word and Excel test.OVERVIEWAssist Credit department with verifying and processing contract information. Assist dealers with inquiries in a fast-paced call center JOB DUTIESReview funding documents received from dealerships. Verify proper documentation is received.Answer calls from dealerships to review status on contracts. Ask appropriate questions to identify the root cause of calls to generate effective solutions for AHFC and dealer while effectively resolving conflicts.Follow up on dealer issues and concerns (contract errors) in a timely manner.Complete data entry of contract information into the system to assist team in processing all packages received daily.Adhere to legal and operational compliance by strictly following all company policy and procedures.Become a productive member of the team with an enthusiastic and positive attitude.ASSIGNMENT DESCRIPTIONIdeal for those looking for entry-level position in the general field of originations/customer service and/or automotive finance.QUALIFICATIONS AND SKILLSGood communication skills.Experience with customer service and problem resolution preferred.Bilingual is a plus.TRAINING (APPROXIMATELY 2-3 WEEKS)Combination of web based, book and side by side training.EDUCATIONAssociate's or Bachelor's degree graduateAbout our Client:One of the leading subsidiaries for an automotive industry that provides financing and leasing solutions for automobiles, motorcycles, power equipment, marine, aircraft, and parts and accessoriesAbout APR:Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.Don't miss out on this amazing opportunity! If you feel your experience is the matched for this position, apply today and join our team. We look forward to working with you!

Created: 2025-03-03