Customer Support Representative

Russell Tobin's client, a Food Delivery Platform, is hiring a Customer Support Representative at Tempe, AZ (Remote)Position Title: Customer Support Representative IIILocation: Tempe, AZ 85288 (Remote) Duration: 06+ Months with the possibility of extensionPay Rate: $23.00 - $25.00 per hourSchedule: Standard Business Hours, Monday to FridayJob DescriptionThe Customer Support Representative will be key in ensuring operational excellence within the Corporate and Catering programs. This position involves supporting daily quality management efforts, providing feedback on standard operating procedures, and working closely with customers, merchants, and Dashers. The specialist will also detect potential fulfillment challenges early on, contributing to the successful launch of new pilot initiatives.Major Duties and ResponsibilitiesSupport and manage daily quality processes for Corporate and Catering programs.Ensure the execution of standard operating procedures and provide regular feedback.Master internal tools and systems.Interact frequently with customers, merchants, and Dashers to maintain service excellence.Identify and address fulfillment challenges before they become widespread.Actively contribute to the launch of new pilot initiatives and business testing.QualificationsExcellent verbal communication skills.Strong attention to detail and organizational skills.Ability to adapt to dynamic and evolving environments.Previous experience in last-mile logistics or delivery customer service.SkillsExperience with Slack.Bilingual in Spanish.Benefits that Russell Tobin offers:Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Created: 2025-03-03