Customer Service Representative

NatureSweet®is the single-source solution for greenhouse-grown vegetables and is the #1 best-selling brand in snacking tomatoes. The largest vertically integrated agriculture company in North America, NatureSweet guarantees great-tasting produce year-round, both organic and conventional. Our vegetables are carefully grown, harvested, and packaged by more than 6,000 directly employed company Associates. NatureSweet tomatoes, cucumbers, and sweet peppers are handpicked at the peak of freshness and sold at major supermarket retailers throughout the United States, Mexico, and Canada. NatureSweet is dedicated to having a positive social, environmental, and economic impact within our communities, and our commitment is to transform the lives of agricultural workers throughout North America. This work, as well as our efforts regarding sustainability, have led us to earn B Corp, Fair Trade, and EFI certifications.RoleCustomer Service Representative / Sales Support SpecialistLocationNogales, Arizona, or Bentonville, ArkansasScheduleMonday and Friday - Work from Home; 8:00 AM - 5:00 PMTuesday, Wednesday, and Thursday - In Office 8:00 AM - 5:00 PMResponsibilitiesEnter customer orders into the order management system, track them daily, and communicate internally to the Sales Support Specialist Team.Ensure all order details (quantity, pricing, discount, ship date, custom forms, delivery date, etc.) are accurate.Weekly complete forecast for this week and next to instruct replenishment on lates demand projections.Manage the aging inventory at the DC to sell to customers or identify when it needs to be moved to the commodity deskProvide support to the Support Specialist in Mexico as needed.Qualifications2-3 years of indirect sales and/or customer service experienceBackground in a multi-task, high-pressure environment that expects a sense of urgency.Experience in produce, food, or other short-shelf-life product line is desirable.Retail or CPG experience is desirable.Ability to both navigate and communicate internally and externally for excellent service to customers.Ability to be adaptable to change.Preferred experience in creating processes and program management.Experience with purchase OrdersNatureSweet's purpose as a company is to transform the lives of agricultural workers in North America. As such, we have very robust processes and policies around our employment efforts. NatureSweet will never request payments through any means in connection with the application for employment.NatureSweet is committed to fostering a diverse workforce by creating a collaborative, equitable, and inclusive workplace where everyone, regardless of what we look like, or where we come from, feels valued, respected, and empowered to reach their full potential.

Created: 2025-03-03