Customer Service Specialist

JOB SUMMARYThe Customer Service Specialist will facilitate customers with initial support, quoting, and entry of all order related requests by phone. This role is integral to the overall operations of the organization and is the first point of contact with all customer interactions. Our customer service team will monitor orders to ensure NPC policies and service levels are met. DUTIES AND ESSENTIAL JOB FUNCTIONSAssist customer inquiries via phone, email and in-person; provide front-end technical assistanceMaintain and log sales order files, update records, filing and retrieval of customer documentationPrepare quotes and orders to meet customer requirements, standard pricing requirements and adherence to customer agreements Enter RMA and warranty documentation Identify and recommend components to meet customer specificationsAdditional duties and/or projects as assignedAssist with sales related administrative duties to include contacting customers, reviewing agreements, updating and entering information into software applicationsQUALIFICATIONSRequiredHigh School Diploma or equivalent; or comparable work experience (2+ years).Strong computer skills (typing, word processing, data entry).Effective verbal and written communication skills.Problem analysis and problem-solving.Attention to detail and accuracy a must.Ability to multi-task and prioritize in deadline driven environment.PreferredTechnical ability to apply customer requirements on pump applications.Basic knowledge of vertical pumps/components a plus (1+ years).

Created: 2025-03-03