Regional Director of Operations (RDO)

Broad ObjectivesThe Regional Director of Operations provides overall leadership, guidance and direction to Hotel General Managers and their operations team.The RDO ensures that all required functions and duties are completed for each hotel in compliance with Atira Hospitality standards, franchise standards and local law. The RDO provides guidance to ensure that each hotel's business plan is executed and the hotel strives in all facets to achieve budgeted performance.The RDO ensures that the hotel leverages all resources and tools provided to maximize operations as it relates to: Revenue Production, Profitability, Guest Service, Franchise Quality Standards, Associate Satisfaction and Physical Product Maintenance.Specific DutiesProperty Visits: Inspects hotel on a regular basis to verify room cleanliness, general maintenance, proper supervision, proper staffing, safety and security preparedness, capital maintenance, assess market and competitive positioning.Property Incomes Statement Reviews and Action Plans:Reviews monthly P&L statements, identifying opportunity areas and addressing concerns through the development and implementation of property action plans.Marketing and Promotion: Ensures that sense of arrival, marketing collateral, online marketing presence and overall promotion of the hotel is optimized and executed as per Business Plan.Guest Satisfaction: Monitors Guest Satisfaction Scores, identifying opportunity areas through the development and implementation of property action plans.Sales:Ensures that the property sales efforts are aggressive, targeted and generating accretive room nights in accordance with the property business plan.Liaison:Act as direct liaison between ownership and propertyReportingMonthly Reporting: Provides brief explanation for performance, overview of current initiatives and summary of success.Quarterly Meeting:Meets quarterly with President and/ or ownership to review activity and adjust action plans and focus as needed.Tools and ResourcesRDO will utilize AtiraNET, OwnerView, MachForm and Accounting Reporting systems.EvaluationRDO will be evaluated based on Property GM Scorecard Performance.

Created: 2025-03-03