Insurance Customer Service Agent

WalkerHughes Insurance is seeking an experienced Customer Service Agent to join our Commercial Lines team in our Fort Wayne, IN office. This individual will be responsible for working with clients on their concerns regarding their insurance policies, as well as servicing their requests (payments, endorsements, Evidence of Coverage, etc.).The Customer Service Agent will also:Analyze, draft, and monitor complex documents such as renewals, claims, applications, statistical data in support of ongoing businessPrepare and process documents such as policies, renewals, claims, applications, changes, endorsements, binders, contracts, etc., for assigned Sales ExecutiveDesign and prepare marketing/quoting information and presentation material and processes coverage requests with the Sales ExecutiveWork with the Sales Executive to close new sales opportunitiesThe ideal candidate will possess the following Skills/Abilities:Disciplined and reliable with a passion for the insurance industryHigh level of customer focusSkilled in Microsoft Office suite of productsStrong aptitude for interpretation of coverage forms, contractual agreements and financial statementsDetail oriented with strong analytical and problem-solving skillsCommunication proficiencyHighly motivated with a strong work ethicAble to work independently with minimal supervisionEducation and Experience:High School Diploma or equivalent with a bachelor's degree preferred.3-5 years experience in customer serviceAt least five years' experience in Commercial Lines insurance - preferredProperty & Casualty Insurance License - requiredPerks:Comprehensive Benefits PackageCompany Paid Life Insurance401K Plan with Company MatchPaid Time OffVolunteer Time OffRemote & Hybrid Work OptionsCasual Dress11 Company Paid Holidays

Created: 2025-03-03