Membership Experience Specialist

As the leading provider of insurance products designed to help families protect their investment in higher education, we are looking for a Membership Experience Specialist that will be the voice of GradGuard with our members to ensure an exceptional member experience for college students and their parents across the customer life cycle.Your ResponsibilitiesCreate raving fans for GradGuard through the delivery of outstanding service to our customers.Fulfill customer service and sales function. Either you currently are, or you are willing to become a nationally licensed agent.Be the voice of our customers and an advocate for their unique needs.Be an internal product expert that is capable of providing professional advice regarding the insurance needs of our customers, college students, and their families.Give direct feedback to management for marketing, customer trends, and suggestions. You are the front lines of our customer experience and we will value your insights on how to deliver the best possible experience.Use your creative mindset and create periodic content for our social media campaigns and/or blogs.Assist with special projects to ensure deadlines are met, support GradGuard products.Work closely with our summer intern program to provide mentorship and guidance.You Bring to the TableBachelor's degree from an accredited institution or have the equivalent in customer service experience.Effective communication with strong written and verbal skill sets.Positive and energetic attitude ready to work with a team.Attention to detail with a problem-solving mindset.Desire and capability to become licensed as a property and casualty insurance agent.Experience using Zendesk or other Call Management Systems.Physical Demands / Working ConditionsTypical work environment for a professional office space.Primarily a stationary role with occasional movement around the office.Constant use of a computer, keyboard, mouse, monitor, and other office equipment.Some evening and weekend work may be required depending on workload.Not familiar with GradGuard?We are dedicated to providing our members with exceptional service and support. GradGuard's embedded insurance platform makes it possible for more students and families to affordably protect what is often the second largest investment in their household. Now, 15 million college families who invest more than $400 billion a year in their education can protect themselves and more easily overcome the financial losses that can otherwise disrupt their education. As a leader in the insurance industry, we prioritize personalization and innovation to enhance our members' experiences. Those that succeed at our company:Make it happen by turning challenges into opportunities.Do the right thing even when it's difficult.Demand excellence from yourself and others.Learn for life and stay curious.Enjoy the journey, not just the results.The above just so happen to be our core values. These values are at the heart of our mission to educate and protect students from the risks of college life, empowering us to create meaningful experiences and make a positive impact.Beyond a fulfilling and challenging role, you'll get:A competitive salary. Opportunity to enroll in comprehensive health, dental, and vision insurance. We pay 100% of employee premiums and 75% of your family's premiums.A lifestyle spending account where you can receive up to $400 in reimbursements for wellness activities.401(K) retirement plan with company matching up to 5% of compensation deferred. Employee and employer contributions are 100% vested.Student loan and education assistance, after one year of employment at GradGuard. We're learners and embrace education.Unlimited PTO after completing 90 days of employment. Plus, 12 paid holidays and paid parental leave.

Created: 2025-03-03