Program Manager

Carrols Restaurant Group, headquartered in Syracuse, NY, is a subsidiary of Burger King Corporation. Carrols operates over 1,000 Burger King® locations across 23 states and approximately 60 Popeyes® locations in 6 states. Carrols currently employes over 25,000 people in our restaurants and our Home Office. We've been in the quick service restaurant business for over 60 years, so we know a little bit about success. We're all about finding talented people and giving them the tools and knowledge to make it to the top. As a Facilities Maintenance Program Manager, you will be part of the FMO Team which is responsible for the care and preservation of Carrols' physical assets and equipment. The FMO is a part of the Restaurant Support Team with the responsibility to provide Carrols' customers and crew members a safe, clean, and inviting restaurant environment in which customers can enjoy a hot, fresh meal AND our crew members can be successful in their roles and enjoy their work environment.If you are looking for a growing company where you will be relied on as a key team member that others can depend on, collaborating with teammates from all departments, then Carrols has a role for you! Carrols - now part of RBI and BKC with over 1,000 corporate locations - is looking for a skilled professional to fill the role of FM Program Manager, responsible for implementing, managing and procuring various facility maintenance activities in support of our departments mission. If you thrive in a fast-paced, dynamic environment, are passionate about maintaining top-notch restaurants, and are always looking for ways to improve on the current, then this position is tailor-made for you!Summary of Key Job Responsibilities:Supplier PerformanceManage overall operational supplier performance for all FMO categoriesMaintain Computerized Maintenance Management System (CMMS) database of suppliers and restaurant assignmentsCollaborate with internal stakeholders to maximize value from supplier relationshipsManage all vendor KPIs, SLAs, scorecards and any corrective action plans as neededContinuous ImprovementIdentify initiatives to improve processes and procedures supporting both operational efficiencies and business objectives Review R&M costs to uncover opportunities for optimization, including preventative maintenance strategies and balancing internal vs. external costs. (Identify areas for improvement, advocate for change and implement ideas to achieve improvementsEvaluate technician efficiency and propose productivity improvementsSupport continuous improvement goals and implementation of standard performance metricsProject ManagementAssist in developing and executing project plans, including estimated costs, for implementing new facility maintenance programsOversee delivery of any assigned projects, ensuring delivery within budget and deadlinesCollaborate with Construction on how the FMO is used for remodels, creating a playbook that can be used to repeat the lessons learnedCollaborate with Procurement team to manage implementation of any new services that need to be rolled out to locationsData Integrity & Technology AdministrationManage implementation of new CMMS ensuring accurate data in the system for all locations, assets, equipment and suppliersCollaborate with key stakeholders on utilizing data in decision making and process assessments from the new CMMSOversee data integrity of the CMMS so that it becomes the trusted source for everything that happens to our assetsEnsure maintenance of accurate records of all relevant documentation in CMMS including annual inspections, equipment data, and scheduled services.ReportingGenerate and deliver regular internal reports that allow tracking of Facilities Management (FM) activities by district, region and divisionUtilize tools such as Excel and Power BI for data analysis and reportingEnsure accuracy of deliverablesGeneralContribute to the development and execution of a comprehensive annual facility maintenance plan in collaboration with all internal stakeholdersCollaborate with stakeholders to implement facility-related programs that will optimize operations and reduce equipment downtimeEducation & Experience:Bachelor's degree or equivalent professional experience.6+ years of progressive facilities maintenance experience.2+ years of facilities maintenance experience specific to the restaurant industryDemonstrates intellectual curiosity with a proactive approach to learning and problem solving.Skilled at fostering collaboration and building strong, cross-functional teams.Ability to train and develop team members for successStrategic problem solver with a results-oriented mindsetExperience in procurement or supply chain management experience is highly desirableStrong knowledge of maintenance systems and industry standard CMMS appsMust have the ability to compromise and use different approaches to reach a goal.excellent organizational skills with a strong attention to detailProficiency in MS Office- particularly excelExcellent verbal and written communication skills.Must work well under pressure and be able to adjust to changing priorities.Self-starter with a curiosity-driven attitude and a passion for continuous improvement.

Created: 2025-03-03