Operations Supervisor

Drivo Rent A Car is a leading player in the car rental industry, we are committed to delivering top-notch service to our customers while fostering a supportive and inclusive work environment for our employees. Be part of a supportive and collaborative work culture where your contributions are valued and recognized.Why Choose Drivo Rent A Car?Exciting Opportunities:Enjoy competitive compensation, opportunities for advancement within the company.Positive Work Environment:Training and Development: Access ongoing training and development programs to enhanceyour skills and excel in your roleThe ideal candidate possesses the following attributes:Proven experience in a supervisory roleStrong leadership, communication, and interpersonal skillsKnowledge of car rental industry practicesExceptional organizational and multitasking abilitiesAbility to manage stress and handle challenging situations with composureWhat you will do:Manage day-to-day operations of the branch officeSupervise and delegate tasks to staff effectivelyMaintain a safe and secure environment for customers and staffManage stressful situations to uphold excellent customer serviceProvide exemplary customer service and effective problem-solving skillsUnderstand cost control and achieve individual sales goalsMonitor prices and set rates for walk-upsMonitor shuttle bus timings for pickups and drop-offsKeep overdue agreements and maintenance cars within company limitsSupervise employees across the entire location and specific operational functionsTake disciplinary action against employees for policy violationsEnsure employees meet or exceed company sales goals and customer service expectationsMaintain car quality control and overall location professionalism and cleanlinessSupport company decisions and enforce directives from upper managementParticipate in weekly company meetings and implement discussed strategiesAbout you:High school diploma or GEDMinimum 3-year customer service or sales experienceMust be at least 21 and have a valid driver's license with a clean driving recordExperience meeting sales quotas or working in highly commissioned positions preferredAbility to focus on different tasks and achieve resultsMust be willing to wear company uniformsAbility to communicate in English, speaking other languages including Spanish is a plusSalary:up to $98,000 with commissions and bonuses

Created: 2025-03-03