Banking Call Center Support (NO C2C)

Why work at OpTech?OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits on the first day of employment, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today! To view our complete list of openings, please visit our website at .This is a hybrid position with the requirement of working 2 days per week onsite in the Farmington Hills, MI area.Job Description:Responsible for responding to telephone, email and fax inquiries from corporate customers, account officers, treasury management sales officers, relationship specialists, branches and other internal departments.Responsible for independently responding to and resolving Treasury Management customer issues quickly and creatively while focusing on quality and achieving market driven service levels.This position handles a high volume of inbound calls in a fast-paced environment and will process request within an established service level.Job Responsibilities:Respond to customer inquiries via phone, email, and chat (internal) in a timely and professional manner.Handle multiple customer requests simultaneously, prioritizing tasks to ensure prompt and accurate resolution.Collaborate with other team members to ensure a seamless customer experience.Resolve and troubleshoot inquiries/issues related to sophisticated Treasury Management products/services.Utilize 20+ applications/systems to obtain/research information such as: Hogan, PEP+, TMCC, Intellect, ARP, EDI, Account Analysis, ECIS.Provide basic customer product training and respond to "how to" questions. These include reinforcement training; new product/service training for adds and/or changes to existing services; feature and functionality instruction for existing products/services and enhancements to existing products/services.Assist in developing and updating Treasury Management procedures and documentation.Recognize and respond to 'Red flags' that can be related to fraud or high-risk situations.Job Requirements:Minimum of 4 years of customer service experienceMinimum of 3 years of retail sales AND/OR call center experienceMinimum of 1 year of help desk experienceMinimum of 1 year of data entry experienceStrong proficiency with MS OfficeStrong communication skills, both verbal and written.Education/Certifications:High School Diploma or GED is requiredOpTech is an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, status as a parent, disability, age, veteran status, or other characteristics as defined by federal, state or local laws.

Created: 2025-03-02