Customer Service Representative

Job Title: Call Center RepresentativeJob Location: Bloomfield CTJob Type : ContractShift Timings:First Shift:7:30am - 04:00pm OR 08am - 04:30pmSecond Shift: 3:30pm - 11:30pmJob Responsibilities:• Candidate must demonstrate a strong familiarity with computers and basic application familiarity.• Excellent customer services skills, including professional phone etiquette and the ability to handle difficult customer and trapped elevator passengers.• Excellent communication skills, including speaking, listening and documenting as well as attention to detail and the ability to follow standard processes and procedures is a requirement.• Ability to attain and maintain department performance metrics (such as number of calls per hour, log-in / out times, quality monitoring).• Candidate must be able to adhere to assigned work schedules, including but not limited to assigned shift, hours and days off.• Candidate must also be able to work regularly scheduled weekends and holidays. Regular attendance, including the ability to start assigned shift on-time, is mandatory.• Candidate must be able to work well in a call center and team environment and understand shift work and its requirements; including willingness to handle evening shifts, weekends and holidays.• Currently work is hybrid, with some days required in office and other can be worked remote. These are based on successful completion of training and achieving acceptable performance.

Created: 2025-03-02