Customer Service & Data Entry Clerk

Vesco Medical Customer Service and Data Entry ClerkVesco Medical is a medical device company that develops Enteral feeding products for people that do not have the ability to chew or swallow. Vesco Medical is a vibrant, nimble, innovative company dedicated to developing and delivering high quality tube-feeding products that help patients live a better life with exceptional customer support. We are looking for talented professionals to join our team. For this position, Vesco is looking for a detail-oriented, collaborative and motivated individual with customer service and data entry experience. The role is responsible for the integrity and input of key financial transactions - sales orders, invoices and resolution of shipping discrepancies. The role also offers a variety of other responsibilities as detailed below.Responsibilities:· Enter purchase orders and process invoices using NetSuite in an accurate and timely manner· Answer incoming phone calls and complete any necessary follow-up· Complete SPS (electronic ordering and documentation) processes to meet customer requirements· Research and respond to customer inquiries within 24 hours· Research and resolve shipping and other discrepancies using multiple sources such as websites and software programs· Interface with and support company sales representatives.· Effectively complete work in a busy team environment with multi-tasking requirements on multiple software systems · Maintain appropriate files and customer records· Assist with new hire onboarding and purchasing office supplies · Assist other departments and perform other duties as neededRequired qualifications:· High school diploma or equivalent· Data entry and customer service experience· Basic computer skills in Microsoft Office· Must be detail oriented, thorough, accurate and able to work independently· Must be able to sit in an office environment for an extended period of timeDesired qualifications:· Associate degree or better preferred· Experience with an ERP system, such as NetSuite or Oracle· Intermediate or better computer skills in Microsoft Office Suite (especially Excel)· Background in providing technical support for products· Able to work in a fast-paced company environment· Interest in the medical devices and healthcare industry

Created: 2025-03-01