Customer Service Representative

Are you a customer-focused professional with a passion for helping people? Do you thrive in a fast-paced environment where no two days are the same? If so, we want YOU to join our team at ARCO Home Services as a Customer Service Representative (CSR)!Why Join ARCO?At ARCO, we have been providing top-quality home services for decades. We are committed to customer satisfaction, teamwork, and personal growth. Our CSRs play a vital role in ensuring a seamless customer experience, from the first phone call to job completion. What We Offer:Pay: $18 - $21 per hour, based on experience Comprehensive benefits package, including medical, dental, and vision insurance 401(k) with company match to invest in your future Paid time off (PTO) and holidays for work-life balance Ongoing training and career growth opportunities within the company A fun, energetic, and supportive team environmentWhat You'll Do:Answer incoming calls with professionalism, warmth, and efficiency Schedule service appointments and dispatch technicians accordingly Provide exceptional customer support by addressing inquiries and resolving issues Maintain accurate records of customer interactions in our system Communicate effectively with team members and departments to ensure smooth operations Follow up with customers to ensure satisfaction and build lasting relationships Schedule:Call center hours: Monday - Sunday, 7 AM - 7 PM Flexible shifts available within these hours What We're Looking For:Strong communication and problem-solving skillsAbility to multi-task and work in a fast-paced environment A positive, customer-first attitude and a team-oriented mindset Basic computer skills and proficiency in scheduling software (training provided) Previous customer service experience is preferred but not required - we will train the right candidate!Ready to Take the Next Step?If you're looking for a career with growth potential, stability, and a great team, apply today and become part of the ARCO family!Apex Atlantic North may conduct a pre-employment background check and drug test, subject to applicable law.

Created: 2025-02-25