Representante del servicio de atención al cliente

About Us: iMigrate is a self-service platform that empowers individuals to take control of their immigration journey and simplifies the process of preparing immigration applications. With our user-friendly tools and guidance, users can confidently navigate the application process, saving time and money.We're seeking a highly skilled Client Success Coordinator to join our team in Miami, FLJob Summary:We are seeking a professional, customer-focused agent to coordinate the care and support of our clients by assessing their needs, communicating with them when necessary, and assisting them through the case assembly process. The Client Support Coordinator plays a vital role in empowering clients with the support needed to submit high-quality applications by ensuring they are well informed and equipped to successfully navigate the application process, from preparation to submission. The ideal candidate will possess excellent communication and organizational skills, a strong work ethic, attention to detail, the ability to thrive in a fast-paced environment, and effective problem-solving abilities.Responsibilities:Documentation and Technical SupportProvide clients with feedback on the completeness of their evidence and forms for submission.Ensure all documentation complies with organizational standardsIdentify and address any discrepancies or missing information by communicating with clientsCustomer CommunicationContact customers as needed to clarify or obtain additional information related to their caseProvide clear and professional guidance to ensure customer satisfactionMaintain records of customer interactions for reference and compliance purposesCollaborate with internal teams and stakeholders to resolve client issues and improve client satisfactionCase Assembly SupportEnsure case files are properly labeled and meet submission requirementsAssist clients in understanding the case assembly process and developing strategies to overcome challenges.Final Case Draft ReviewProvide clients with expert guidance to ensure their application is complete before submissionMaintain accurate records of submitted cases for auditing and tracking purposesMeet or exceed client satisfaction and productivity targetsRequirements:Associate or bachelor's degree preferred2-3 years of experience in digital customer service or account management, or a related fieldExcellent communication, interpersonal, and problem-solving skills (written and verbal)Strong attention to detail and organizational skillsProficiency in using case management systems and standard office softwareStrong understanding of SaaS business models and industry trendsAbility to work in a fast-paced environment, manage time effectively, and prioritize tasks in a deadline-driven environmentFluent in English and Spanish (required)Working Conditions:Work is performed in an office environmentMust be able to work a flexible schedule, including weekendsMust be able to sit for long periods and work on a computerWhat We Offer:Competitive salary and benefits packageOpportunities for career growth and advancementComprehensive training programCollaborative work environmentiMigrate is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. We strive to ensure that our hiring practices and workplace policies promote fairness and equality.

Created: 2025-02-24