Information Technology Support Specialist

Akkodis is seeking an IT Support Specialist local to Austin, TX. Please apply if you are interested!Location - Austin, TXIn office -100% onsite, 8am - 5pm 1 year contract with opportunity to convert Reporting to Regional Service Desk Lead, typical responsibilities will include:Provide top-notch IT support to our local offices as well as our world-wide remote office workersInterface daily with other technical staff, and work on assignments and delivering services to end-usersMonitor our corporate and development infrastructure and assist in its growthBuild, set-up, maintain, implement, and troubleshoot technology problems related to laptops, desktops, servers and systems that affect end-user productivitySupport both Windows and Mac systems in the corporate environmentThis includes desktops, laptops, servers and systems.RESPONSIBILIES:Guide user to use self-service IT resources, such as ticketing system and knowledge baseProvide event support, setup AV and live stream equipment - needs to be for big conference rooms or event - reasoning for this is that they do not have the typical small conference rooms that are in officesPerform basic troubleshooting tasks and operating system support on Microsoft Windows OS, Mac OS X and network servicesMobile device setup, installation and/or post installation supportCreate IT instructionsOn-call rotation including weekends - not usually but depends on what work they are doingREQUIRED SKILLS:College Degree in Computer Science, Systems Science, and Computer Engineering or 6+ years of relevant disciplineExcellent customer service, organizational, prioritization, multitasking and communicationGood understanding in at least two of the following skill sets required within IT Operations: Windows, Mac, Unix/Linux, Networking, Scripting/Automation, Application troubleshooting and backupSystematic problem-solving approach with the ability to adjust quickly to changing priorities and make progress in areas where a high ambiguity and uncertainty existStrong working knowledge of common applications: email (Gmail), GSuite desktop publishing (Microsoft Office), web browsers (Safari, Chrome...Etc.)Ability to follow written and verbal instructions, willingness to learn new procedures and tasks"Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client"

Created: 2025-02-24