Account Manager

Account ManagerResponsible for providing account management and sales support for an assigned portfolio of existing and newly signed customers.Core ResponsibilitiesOwns commercial relationships with a book of accounts with responsibility for account strategy, spend growth, upsells and renewals.Develops and executes account plans based on a strong understanding of customer goals, both business and technical.Uses knowledge product offering and data-driven insights to come up with joint solutions to achieve customer objectives.Leads compelling strategic business reviews to identify customer needs and drive growth opportunities.Develops trusted relationships with key customer stakeholders.Identifies new customer stakeholders to drive expansion opportunities.Manages cross-functional teams to ensure delivery of customer objectives.Serves as a point of escalation for product or customer success issues.Consistent exercise of independent judgment and discretion in matters of significance.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.Key Characteristics:Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.Education: Bachelor's DegreeRelevant Work Experience: 10 Years +, 5-7 Years, 2-5 Years, 0-2 Years, 15 Years +, 7-10 Years

Created: 2025-02-23