Global logistics and Customer Service Manager

DescriptionWe seek an experienced Global logistics and Customer Service Manager to oversee our U.S. operations while coordinating international logistics for one of our overseas subsidiaries. ResponsibilitiesResponsible for end-to-end logistics operations in the US, including following up the orders from the source to the US warehouse, tracking inventory levels, keeping the system updated, and coordinating the shipments between customer and logistics operatorsCoordinate international operations for our subsidiary, aligning logistics, supply chain processes and operational best practices Identify and implement process improvements across U.S. and international operations Reviews logistics processes and procedures, identifies, recommends, and implements improvements to maximize delivery efficiency while minimizing costsManages import and export documentation, including customs compliance, tariff codes, shipping declarations, and certificates of origin to ensure adherence to international trade regulationsMaintains databases of logistics and trade-related information, including vendor and carrier performance.Liaises with freight forwarders, customs brokers, and shipping carriers to optimize import/export logistics and resolve shipment delays or issuesReviews and analyzes transportation costs, parts procurement and delivery processes, inventory issues such as back orders, and other fulfillment metricsResponsible for keeping updated the inventory report, sales reports, and outstanding reports in coordination with Operations and FinanceResponsible for customer services (documentation and registration, Orders management, invoicing, and communication)Supports the commercial team in operational tasks that accompany the sales, such as invoicing, shipment scheduling, and accounts receivable.Monitors warehouse facilities to evaluate inventory transactions such as receiving, storage, shipping, and inventory integrityEnsures the timely delivery of products while mitigating potential delays or disruptions.Assists the team with administrative tasks, including travel arrangements, expense management, scheduling appointments, and maintaining records.With the support of finance and sales management, keep track of outstanding payments from customersPerforms other related duties as assignedEducation and experience Bachelor's degree in supply chain management, industrial engineering, or related field requiredYears of experience: At least 3 years of experience in logistics and customer serviceTechnical Skills: Extensive knowledge of shipping and distribution channelsExcellent analytical and problem-solving skillsExcellent written and verbal communication skillsService-oriented and able to resolve customer issuesProficient with computer-based management systems for inventory control, shipping operations, and fulfillment servicesExperience:Previous experience in the logistics field requiredPrevious experience in customer service (preferred)Direct Reports:4 direct reports located overseas Location:Raleigh-Durham, NC

Created: 2025-02-23