Customer Service Representative

· Answer inbound phone calls in a timely professional manner· Effectively develop rapport to establish potential client relationships· Timely follow up at Sales Representatives request or customer request· Effective and professional communication with customers and Sales Force· Professionally and effective solve customer immediate problems· Professionally and effectively answer incoming E-Commerce Chats from customers· Professionally and effectively answer incoming ProKeep Texts from the sales force· Other additional tasks as neededAuthority to stop/allow orders within prescribed limits.Authority to enter orders to system.Authority to modify order pricing and quantities.Authorized to access customer account records and provide customer information to customers and sales managers.Authority to request/instruct special shipping instructions.Authority to process customer credits for returned goods and billing issues.· Familiarity and skilled in using computer system (which is to include: SAP, Microsoft Outlook, Excel, Word, and the internet)· Skilled in product knowledge · Organizational skills in task management· Effective communication and customer management skills· Ability to remain objective in stress situations.Answer customer and Sales Representatives inquiriesLiaise with Accounts Receivable and ShippingCommunicate with other departmentsProcessing customer creditsAnswer all inbound callsOperate as a problem solver/facilitator

Created: 2025-02-23