Customer Support Specialist - Hybrid

Vaco Boston has partnered with our client who is looking to fill customer service type roles.Start Date: February 2025Location: Lynn, MA- Training is full time on-site (6 months)Title: Customer Support SpecialistPay: $22.00/hourGreat personal skillsCall Center or customer service experienceHigh attention to detailResponsibilities: Serves as first line of response for a high volume of inbound calls with varying degree of complexity. This role includes the following: Must maintain a detailed knowledge of basic products, services, policies, procedures, maintenance and regulatory requirements.Is able to handle a diverse array of complex customer situations with minimal supervisory assistance by making sound decisions that minimize risk to client and customer.Actively listens to determine full extent of customer's needs while appropriately applying different approaches to affect desired outcome.Ensures effective customer communication by utilizing superior verbal and written skills.Must be able to handle basic customer complaints and problems with minimal assistance. Is able to recognize personal limitations in an acceptable time frame and initiate requests for assistance to appropriate personnel as needed.Responsible for achieving entry level sales and service standards as set forth by senior management.Requirements:Education and Experience:Associate's Degree or related knowledge/skills base gained through experience preferred.Customer Service background preferred.Call Center experience preferredService and sales background a plusPC and data entry skills requiredProven previous job stability a mustSkills/Knowledge:Excellent written communication skillsExcellent verbal and listening skills including good grammar, tone of voice and dictionAbility to work effectively with others in a diverse populationPunctuality and consistent work attendance is required

Created: 2025-02-23