Ecommerce Fulfillment & Customer Service Associate

Responsibilities include, but are not limited to:Assist daily order operations and customer communications including monitoring order processing, chargebacks, returns and exchanges, missing packages, and product inquiries.Monitor and respond to customer communications in a timely and professional manner( within 24 hours during business hours)Monitor open order and fulfillment status and help us achieve shipment targetsAssist customers with placing, tracking, and returning orders, along with advising on styling and sizingAssist in processing returns and adjusting ordersAnalyze and produce weekly reporting on returns, customer inquiries, and third party.Become a product expert and upsell and cross-sell customers who contact us and build long-lasting relationships with the brand Serve as key liaison between the customer and the brand, providing actionable customer insights to help shape improvements to our order operations and service modelAssist Ecommerce Operations Manager with maintaining internal inventory and ensuring its accuracy, picking, packing, and shipping out customer orders according to brand standardsAudit and cycle count inventory to ensure accuracy, minimize shrink, find, correct, and prevent UPC and SKU errorsAssist with supplies ordersCheck in inbound stock receipts - ensure all are fully received in systems and allocated accuratelyOrganize and ship wholesale ordersAssist e-commerce operations Manager in processing customer returns and issuing refunds/ store credit, ensure inventory is received back into stock. Partner with Ecommerce Operation Manager to identify and implement opportunities to optimize customer relations and fulfillment focusing on accuracy, timeliness, packing and shipping costs, and foremost, the customer experience.Sustainability is at the core of Marysia LLC. Be mindful of this in your day to day operationsRequirementsExcellent verbal, written, and social skillsPrior customer relationship management experienceExcellent problem-solving skillsAt least 2 years of demonstrated performance in a customer-focused environment preferredAdaptable and can manage high volume of priorities with easeMust be punctual, organized and task-orientedProficient with software and systems (Shopify, ShipHero, Loop)Strong Microsoft Office skills (Outlook, Word, Excel, Powerpoint)Experience with Shopify desired (experience with inventory management softwares ie. Shiphero, Loop, etc a plus)Intermediate Microsoft and Google Suite skills required (advanced skills a plus)Self-motivated and team-orientedSome weekends requiredAbout the Brand:Marysia Dobrzanska Reeves founded MARYSIA, the luxury womenswear brand, in 2009.Made from premium Italian fabrics, the swimwear is cut by hand in a couture factory. The brand's aesthetic has attracted fans including Oscar winning actresses Lupita Nyong'o and Gwyneth Paltrow and global fashion influencers like Lauren Santo Domingo, Leandra Medine and Evangeline Smyrniotaki.While her scalloped edge swimwear has become her signature, Marysia continues to expand the brand's offerings. With a focus on vacation wear, Marysia designs with travel in mind, creating collections a woman can wear from day to night. She is also constantly inspired by women who wear the collection and their appreciation for art, style, culture and adventure. Like them, Marysia wants her swim and off-duty resortwear to transport her to places she dreams of, from Harbour Island to Biarritz.

Created: 2025-02-23