Desktop Support Specialist

Responsibilities:? Address IT issues/tickets raised by users for Hardware, software, and networking? Image IT equipment as per COE standards? Walk customers through installing applications, peripheral devices? Guide users with simple, step-by-step instructions? Conduct remote troubleshooting? Record technical issues and solutions in logs? Ask targeted questions to diagnose problems? Direct unresolved issues to the next level of support personnel? Follow up with users to ensure their systems are functional? Report customer feedback and potential product requests? Help create technical documentation and manuals? Upkeep health and compliance of endpoints and IT infra? Create Purchase requests for new requirements? Create waybills to ship IT equipment? Ensure adherence to relevant company procedures and policiesRequirements:? Good speaking and written language skills - English? Proven work experience 5 + years as a Desktop Support Engineer or Technical Support Specialist or similar role? Hands-on experience with Windows & Mac OS environments? Working knowledge of office automation products and computer peripherals, like printers and scanners? Knowledge of networking, endpoint security practices and anti-virus programs? Ability to perform remote troubleshooting and provide clear instructions? Exceptional Customer Service skills.? Able to prioritize and perform Service Desk tasks? Ability to work various shifts? Manage Client Audit Requirements and provide evidence on a timely manner? Must have a working understanding of the ITIL framework.? Energetic, responsible, self-motivated, and able to work in a Team environment under minimal supervision.? MCSA/MCSE/CCNA would be an added advantage

Created: 2025-02-23