Hotel Operations Manager

About the Role:We are seeking an experienced and results-driven Hotel Manager to oversee daily operations at our hotel in Tulsa, OK. The ideal candidate will have prior Choice Hotels experience, a strong background in hospitality management, and a commitment to delivering exceptional guest experiences. This role requires leadership, financial acumen, and operational expertise to drive efficiency, profitability, and guest satisfaction.Key Responsibilities:Oversee the day-to-day hotel operations, ensuring smooth and efficient functioning across all departments, including front desk, housekeeping, maintenance, and food services.Implement and maintain Choice Hotels' brand standards to ensure compliance with corporate requirements.Monitor and enhance guest satisfaction by addressing concerns promptly and ensuring excellent service delivery.Manage staff hiring, training, and scheduling to ensure optimal workforce performance and adherence to company policies.Develop and execute revenue management strategies, including room pricing, occupancy optimization, and cost control measures.Ensure compliance with health, safety, and security regulations, including maintaining a clean and safe environment for guests and employees.Oversee budgeting, financial reporting, and cost management, ensuring profitability and efficient resource allocation.Maintain and improve hotel ratings and reviews on platforms like TripAdvisor, Google, and Choice Hotels' internal review system.Handle vendor and supplier relations, ensuring quality service and cost-effectiveness in procurement.Foster a positive work culture, promoting teamwork, accountability, and professional development among staff.Key Qualifications:Proven experience as a Hotel Manager, General Manager, or Assistant Hotel Manager, preferably within Choice Hotels.Strong knowledge of hotel operations, revenue management, and hospitality industry trends.Excellent leadership and team management skills with the ability to motivate and train staff effectively.Strong financial acumen, with experience in budgeting, cost control, and revenue optimization.Exceptional customer service and communication skills to engage with guests and address concerns professionally.Ability to multitask and problem-solve in a fast-paced hospitality environment.Must pass a comprehensive background check (no criminal record).Proficiency in hotel management software and Microsoft Office Suite.Preferred Qualifications:Experience managing midscale or economy hotels within the Choice Hotels brand.Knowledge of property management systems (PMS) such as ChoiceAdvantage.Previous experience in franchise compliance and quality assurance audits.Ability to drive operational excellence and guest satisfaction metrics.

Created: 2025-02-22